• Leading a small Service Desk team through day-to-day operations and requests, closing approximately 1000 requests per month.• Curated reports to track team progress and performance in ZenDesk.• Implemented internal SOPs for expectations of day-to-day tasks.• Collaborating with vendors, such as Verizon Wireless, HP, Lenovo, and CDW for procurement of assets and cost savings of assets.• Implemented Employee Security Self-Training on Company Intranet, accessible to 1000+ users• Assisted with the implementation of increased Azure Password Policies and Sophos Data Loss Prevention Policies• Pushed and Implemented Salesforce Two Factor Authentication• Assisted other departments with rollouts of systems, such as AppSpace and IndustrySafe.• Assisted with Information Technology audit activities, including Active Directory Account changes.• Ability to flex team to urgent matters, such as preparing 500+ users for Remote Work at the beginning of COVID.

• Provided assistance with day-to-day IT needs to an organization of 1000+ users, ranging from office settings to manufacturing settings across the US.• Triaged incoming requests, solved requests, or escalated requests to proper teams.• Assisted with system implementation, such as ZenDesk, Microsoft Endpoint Manager for MDM, Azure MFA.• Implemented and curated phishing campaigns to deploy throughout the organization.• Assisted in configuration and deployment of 100+ mobile Android devices to work in collaboration with the Dynamics 365 Finance and Operations ERP system• Day-to-day processes include Active Directory Management, troubleshooting client side and basic networking issues, assisting with security incidents, troubleshooting Microsoft products such as Office, Windows Server, Windows 10, and similar activities.

- Troubleshooted on-site technology, such as iPads and Windows POSReady machines, to ensure that no downtime was seen on the customers side.- Lead on Mobile-Point-Of-Service Update Project.- Processed new products to be placed on the sales floor- Created visual displays for new and existing products- Interacted with hundreds of customers per day, helping them find the items that they'd like the most.

As a Shift Supervisor, I took care of leading a team through every day tasks, took charge as cash controller, place orders, and worked with my fellow partners to provide the best customer service possible. This took place in a location that makes an average of $50,000 per week.

- Utilized HootSuite to curate scheduled tweets and Facebook posts to advertise a multi-million dollar company's largest blog post site. - Reviewed provided videos and curated WordPress Post descriptions and Tweets

As a Senior Patrol Leader, I was leading a group of Boy Scouts through many tasks and events. I also had to teach Boy Scouts new skills, plan weekly meetings, monthly campouts, other outings, and work with others to create an inviting program.