• Integrated Varonis' DSPM solutions into customer environments, enhancing data security.• Improved threat response by monitoring and escalating potential security alerts.• Increased customer satisfaction by providing technical demonstrations and managing product evaluations.• Enhanced customer engagement by supporting 30 accounts post-sales, resolving tickets, and conducting user training.

• Boosted sales team effectiveness by demonstrating WithSecure cybersecurity solutions.• Facilitated customer decision-making with detailed demos, workshops, and PoCs.• Strengthened partner relationships by assisting Channel Managers in development efforts.• Built technical stakeholder relationships, driving solution adoption.

• Led technical presentations for Data Security/Managed File Transfer products.• Achieved successful implementations by writing Scopes of Work and driving PoCs.• Designed high-level solution flow diagrams, enhancing project clarity.

• Optimized installation design and configuration for client projects.• Completed server migrations and configured CACI products efficiently.• Administered SQL Server and Windows Server applications, improving system performance.

• Reduced downtime for 900 IT users by providing prompt 1st and 2nd line support.• Improved system reliability by resolving hardware, software, and network issues.• Enhanced IT infrastructure by installing and supporting PC hardware, software, and peripherals.• Streamlined user access with Active Directory and Office 365 administration and the Meraki MDM solution .• Administered Microsoft Active Directory and Office 365.

• Increased response efficiency to IT support requests via phone, email, and in-person.• Resolved hardware and software issues, ensuring minimal disruption.• Supported Microsoft Office Suite and Windows OS, improving user productivity.