Alex M. Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

The FinCrime operations team at Veem exists for three reasons: keep the bad customers out, get the good customers in, and keep the platform safe. In this role, I am helping to ensure that Veem and its customers are compliant with all regulatory and banking partnership requirements.Responsibilities:- Performing risk evaluations on new & existing Veem accounts- Transaction and Alert Monitoring for Fraudulent Activity- Evaluate Documentation/Information for Fraudulent Signals- Analyze customer activity through continuous monitoring- Open and perform fraud investigations- Contributing to ongoing Fraud mitigation methods and enhancements- Handling Customer Fraud/Dispute claims- Conducting KYC/KYB verifications and compliance screenings as part of a holistic AML program- Utilizing available signals, including financial statements, to establish businesses credit worthiness- Evaluating unique business models to ensure alignment with Acceptable Use Policy

Ottawa, Ontario, Canada

Payment operations is the heart of Veem's operations. This team ensures that payments are delivered on-time and to the right recipient. In the event that something does delay a payment, the Payment Operations team works diligently to troubleshoot the issue, solve the problem, and get the payment moving. On this exceptional team of 4, I learned more about international banking than I have in any other role. Additionally, I continued to increase my knowledge of risk analysis, international compliance requirements, and fraud cases.Responsibilities:- Troubleshooting any payment that was delayed due to technical or banking issues- Creation, submission, and trouble shooting files for Veem's mass payment creation ("Mass Pay") system- Troubleshoot, escalate, and document technical issues in collaboration with the engineering team- Identify, analyze, and escalate accounts that have major risk flags to the Risk team- Prepare and submit documentation related to "Requests For Information" from various partners in relation to various sanction matches

Ottawa, Ontario, Canada

Delivering an exceptional experience to our customers was my priority as a Customer Support Specialist. The role was extremely fast-paced and required a high degree of adaptivity. I was able to leverage my previous customer support and sales experience and apply it to this role, which was a first for me in the financial sector. In this role I developed my nascent understanding of both accounting and risk flags.Responsibilities:- Provided exceptional customer support at all times while responding to tickets, phone calls and live chats.- Tracked down and get to the root of any issues that arose for our customers.- Promoted a “customer first” environment.- Become a Veem platform domain expert.- Acted as a liason between the customer and Veem's Payment Operations, and Payment Processing teams- Identify and escalate any risk/fraud/AML flags to the Risk team

Ottawa, Ontario, Canada

My most recent position was working as a student assistant on the CRM Application Administration Team for Information Technology Services at Algonquin College. My primary focus was documenting different processes and elements as part of the Org Review Project for ITS, which required me to engage with a number of different stakeholders in different departments. I have also vastly expanded my knowledge of the use of Salesforce, and how it interacts with different systems within Algonquin College including student information management systems, Workday, and various student and staff portals.Key Systems Used: - Microsoft Office Suite (Outlook, Word, Excel)- Salesforce CRM SuiteSpecific Responsibilities: - Documentation of salesforce processes as part of the Org Review Project, including reviewing documentation and verifying data for accuracy and completeness - Evaluating and interviewing stakeholders to see how Salesforce impacts their team and workflows- User testing for new feature releases

Ottawa, Ontario, Canada

In 2018 I was hired as the first member of the Lyft corporate team for the Ottawa market. I was tasked with building Lyft’s corporate presence in the city from the ground up. This included sourcing an initial location for the team, coordination marketing and partnership opportunities with the senior management team at Lyft’s Canadian headquarters in Toronto, hiring a second team member, and coordinating with the compliance team at Lyft’s headquarters in San Francisco. Once the operation was established, my role shifted to community engagement. My main responsibility was to onboard new driver-clients onto the Lyft platform in both English and French, work with existing driver-clients to ensure their account was in compliance with all legal and procedural requirements, creating and distributing marketing material to both driver-clients and passenger-clients, provide weekly reporting to senior managers, and planning and participating in community outreach activities, including Women’s Day and Capital Pride.Key Systems Used: - G Suite: Gmail Enterprise edition, Google Docs, Google Sheets, Google Slides - Slack Enterprise Edition - Mode (data analytics software) - Atlassian Software suite: JIRA (issue tracking software), Confluence (collaboration tool) - Envoy (Net Promoter Score [NPS] tracking tool)Specific Responsibilities: - Verifying driver-client and passenger-client identification provided - Running required reports for senior management, including directors and VPs- Driver-client and passenger-client account management, including documentation validation, performing compliance checks - Training new global operations team members on all company systems, including proprietary software, collaborative tools, and the Net Promoter Score (NPS) system - Providing bilingual support (English and French) to all members of the Lyft Ottawa community.- Responding to and escalating complaints accordingly, both from both driver-clients and passenger-clients

Ottawa, Ontario, Canada

The director of the Office of Applied Research & Innovation hired me as Algonquin College’s first student entrepreneurship coordinator after a small app development company I co-founded completed a project through ARI in the summer of 2012. I was primarily responsible for engaging with student entrepreneurs and for contributing to the development of a culture of entrepreneurship at Algonquin College.Key Systems Used:- Microsoft Office Suite: Outlook, Word, Excel Specific Responsibilities:- Engagement with both student clients and industry clients - Evaluation of student entrepreneurial projects- Weekly reporting to management and stakeholders

Ontario, Canada

I was hired as the Ontario Northeast marketing coordinator for the Rogers Group Of Companies client team. This role provided a diverse set of challenges, including hiring and training seasonal staff, developing local execution plans for experiential marketing initiatives, and performing administrative work for my region.Key Systems Used:- Microsoft Office Suite: Word, Excel, OutlookSpecific Responsibilities:- Hiring, onboarding, and training marketing reps and brand ambassadors- Scheduling and payroll- On-site experiential marketing executions- Stakeholder engagement, both internally and client-side

Advanced Diploma (3-Year), Business Administration, General

Diploma (2-Year), Business Management & Entrepreneurship