Alex Duke Email & Phone Number

San Francisco Bay Area

* Analyze and edit XML files and feeds for QA purposes prior to sending album metadata to digital music retailers.* Act as primary contact for record labels regarding distribution questions and issues.* Work internally with label managers and distribution engineers to ensure the delivery of priority releases.* Assist in streamlining and updating processes as well as training new hires in standard, day to day processes.* Work with engineering to improve internally… Show more * Analyze and edit XML files and feeds for QA purposes prior to sending album metadata to digital music retailers.* Act as primary contact for record labels regarding distribution questions and issues.* Work internally with label managers and distribution engineers to ensure the delivery of priority releases.* Assist in streamlining and updating processes as well as training new hires in standard, day to day processes.* Work with engineering to improve internally and externally facing tools. Show less

Enterprise Client Services Manager – Team Lead/Enterprise Privacy Services Mgr.

* Consult with both enterprise and general high touch clients as a subject mater specialist in areas such as mobile, SaaS based computing, and online behavioral advertising business models in relation to internal program and external guidelines. Establish adherence to product program requirements as well as outline best practice recommendations based upon emerging industry data. * Develop and streamlined processes, internal and external facing documentation and training methodologies for… Show more * Consult with both enterprise and general high touch clients as a subject mater specialist in areas such as mobile, SaaS based computing, and online behavioral advertising business models in relation to internal program and external guidelines. Establish adherence to product program requirements as well as outline best practice recommendations based upon emerging industry data. * Develop and streamlined processes, internal and external facing documentation and training methodologies for TRUSTe products such as mobile, behavioral advertising data collection, and EU behavioral advertising data collection (in partnership with the European Interactive Digital Advertising Alliance).* Work with upper management in reviewing, interviewing and hiring new employees.* Work with upper management to set quarterly/yearly goals for individuals within my team. Regularly met with individuals on my team to ensure positive movement towards goals was ongoing, discuss individual client issues and advise on overall business related questions or concerns. * Assist in the training of new employees on core processes and procedures as well programs in which I am a subject matter specialist. Show less

San Francisco Bay Area

* Work with new clients to create and tailor privacy policy documents for their existing web sites* Work with new clients in our mobile program to create and tailor privacy policy documents for their mobile application products.* Utilize packet “sniffing” software to investigate mobile applications for compliance with program requirements surrounding the collection and transmission of data* Consult with existing clients to correctly implement material changes to their privacy policy… Show more * Work with new clients to create and tailor privacy policy documents for their existing web sites* Work with new clients in our mobile program to create and tailor privacy policy documents for their mobile application products.* Utilize packet “sniffing” software to investigate mobile applications for compliance with program requirements surrounding the collection and transmission of data* Consult with existing clients to correctly implement material changes to their privacy policy documents* Work with sales to scope out appropriate products for prospective clients* Assist existing clients in finding additional, beneficial TRUSTe products Show less

* Transition and maintain our General Merchant Listings program as powered by Pricegrabber.com.* Point of contact for Pricegrabber.com counterparts for troubleshooting client listing issues.* Set up manufacturer listings within our Branded Showcases.* Provide expertise to clients participating in our Premiere program to more effectively utilize their listings.* Provide back-up customer support for Download.com clients.* Maintained all previous duties.

* Investigate, analyze, and report on leads-based issues and trends to sales teams.* Monitor and enforce merchant code of conduct.* Participate in the testing and implementation of in-house tools for managing and troubleshooting merchant accounts.* Train sales on the technical requirements of client data feeds as well as back-end operations of the site.* Set up and maintain merchants listing on our Clearance Center site.* Maintained all previous duties.

* Set up incoming merchant partners to go live on the Shopper.com site.* Troubleshoot technical issues for Shopper's 100+ existing customers.* Assist in the modification, implementation, and enforcement of best practice policies.* Aid with integration of our process with that of Computershopper.com

* Provide general support for Office Manager at CNET's main office.* Contact and act as liaison with various outside vendors and contractors.* Assist in the coordination and execution of both small and large scale moves within and between office facilities.* Troubleshoot minor building issues (e.g. plumbing, electrical, air conditioning) and resolve on my own if possible.* Assist ergonomic specialist in the installation of ergonomic equipment for… Show more * Provide general support for Office Manager at CNET's main office.* Contact and act as liaison with various outside vendors and contractors.* Assist in the coordination and execution of both small and large scale moves within and between office facilities.* Troubleshoot minor building issues (e.g. plumbing, electrical, air conditioning) and resolve on my own if possible.* Assist ergonomic specialist in the installation of ergonomic equipment for employees.* Quickly resolve employee requests on an as needed basis. Show less