Retail Training Coordinator
Current• Led a product knowledge initiative for the top 20 fashion brands, partnering with vendors to source brand collateral and selling content to enhance retail sales performance.• Enhanced retail operations by developing and managing brand site pages, resulting in a 30% increase in brand site page views through effective content management and optimization.• Developed and executed a strategic communication plan to maximize the effectiveness and knowledge retention of newly onboarded retail sales associates.• Conducted detailed research and developed luxury packaging standards to improve the guest experience, ensuring consistent quality across casinos and hotels.• Developed and piloted updated retail sales associate training content, resulting in a 20% increase in training effectiveness and a 15% improvement in new hire retention.