Install, maintain, secure, upgrade and monitor Enterprise level server clusters located in various data centers all around the world. Escalation point for our support organization to address customer issues that are platform related and/or require development assistance.

Provide email and phone technical support to our customers to troubleshoot complex security issues. Promoted to Sr. Technical Lead within the support organization to act as an escalation point for ALL complex customer cases that required immediate attention. Worked closely with Engineering and QA teams to resolve customer issues and bugs in the product. Research vulnerability information and determine if its a false positive or false negative. Worked with vendors to address vulnerabilities within their products. Worked with customers to understand the Payment Card Industry (PCI) process and assisted them in getting PCI compliant on a quarterly basis.

Premium Support Complex Faults Specialist. Provide 24x7 tier II technical support for carrier-class network circuits and devices for managed/un-managed whole-sale customers throughout New Zealand and Australia utilizing Cisco/Extreme/Juniper and many other transport technologies.