Alex R. Email & Phone Number

Austin, Tx, Us

Santa Barbara, Ca, Us

San Francisco, California, Us

Mountain View, Wy, Us

second FTE @ venture-backed live-streaming and asynchronous video marketplace start up ⚡️+ established foundational processes for early stage operations, user experience, & marketing+ implemented multi channel paid and organic email and social media marketing+ conducted user research interviews and overall competitive market analysis+ built risk analysis framework and scenario models for referral incentive programs+ developed App Store wire frames and marketing creative in Figma

Redwood City, Ca, Us

Supported global strategic risk intervention program to successfully achieve 19% results below FY22 churn target and improve global net retention rate from 102% in FY21 to 111% in FY22:+ Assessed Box wide data repositories and process to inform long-term roadmap for automation of holistic partnership health scoring framework+ Developed KPIs to measure efficacy of customer deployment activities and Box Consulting services portfolio + Identified data-driven opportunities to proactively identify risk across Box's customer base multiple quarters ahead of renewal and plan for cross-functional intervention+ Developed strategy for improved partnership between Box Consulting, Product Support, and Customer Success organizations including account management process improvements, system integrations, and data capture systemization for key customer lifecycle milestones+ Partnered with Product and Business Analytics teams to develop adoption health scores aligned to new product launches

Redwood City, Ca, Us

+Managed cross-functional professional services team that offers guidance and consulting services on the Box SaaS application across central U.S.and Canada regions, helping drive $30 million+ in bookings per year+Conducted delivery-based metrics analysis, including customer satisfaction, project timeline progression, and budget utilization, while managing weekly forecasts and implementing techniques to boost metrics+ Partnered on sales initiatives and drive large contracts with Account Executives; contributing to overall global revenue targets+ Sponsored the Box Consulting project delivery methodology overhaul to ensure great project efficiency through improved deliverables and processes aligned to ensuring strategic account health, speed to deployment, and overall retention+Maintained Senior Change Management Consultant role on key regional accounts as Principal SME

Redwood City, Ca, Us

+Executed comprehensive stakeholder engagement and communication programs for large-scale (20-200K users) SaaS deployments across Federal, Financial Services, Retail, Healthcare, and other industry verticals resulting in improved product adoption and business outcomes+Developed User Persona creation and workflow mapping methodologies for Box Consulting Practice+Led onsite workshops with key customer stakeholders to align strategic positioning of Box in customer digital transformation roadmap, identify and prioritize key user groups, engage and equip champion networks, power user communities and determine quantifiable success metrics for Box adoption+Supported large product launches as a customer-impact SME on cross-functional teams within Box

Redwood City, Ca, Us

Served as culture & inclusion delegate for Box ATX, committed to scaling company culture through rapid office expansion focused on organizational maturity and employee well-being. Responsible for development and execution of global culture plan for fiscal year 2018 against company-wide metrics.

Redwood City, Ca, Us

+Partnered with 30+ customers spanning healthcare, telecomm, professional services, and energy to understand data infrastructure and workflow / policy requirements, helping shift from on-premise servers into the cloud+Coordinated cross functional IT teams, Service Desk teams, Business Leads, and Executive Stakeholders to ensure projects are being driven forward, holding each party accountable for items they own, delegating tasks and responsibility where necessary+Managed relationships with other technology providers whose software or hardware is part of clients’ technical ecosystem to ensure that the products are deployed properly in tandem, and that the they work together as expected

Austin, Texas, Us

+Focused primarily on State and Local Government entities with additional experience in Healthcare and Telecommunications+Supported projects spanning areas including Organizational Change Management & Restructuring, Work Process Improvement, procurement forecasting, market research, and Business Intelligence/Datawarehousing+Developed internal Organizational Change Management methodology, materials and resources to support new market segment offering to Sense Corp's customers+Basic SQL and BI/Data Visualization tool skills

New York, Ny, Us

-Coordinated industry leading compliance training for a global network of research managers-Developed tracking and accountability measures to ensure new hire socialization-Directly supported Chief Compliance Officer and General Counsel

Technology Start-Up-Analyzed organizational transition from small start- up to large public company-Dete rmined areas of improvement for new hire training programs -Provided recommendations to preserve distinct company culture through transitional phase

-Organized, researched, and motivated corporate "Green Team" pursuing eco-friendly building initiatives & LEED certification procedures

Ba, Plan Ii

Bba, Business Honors Program; Supply Chain Management