Alexey Abramov Email and Phone Number

Work with organizations to improve their software development practices through training, coaching and consulting. Help teams effectively use Scrum and an Agile mindset to build products.Consultancy in the field of:• Process management• Project/program/portfolio management• Agile transformation

Responsibilities:- Management of teams comprising of software developers, QA engineers, DevOps and UI/UX designers.- Agile/Scrum transformation.- Budget management, control for expenses, searching for approaches for operational costs reduction.- Efforts-based costs forecasting.- Business objectives efforts estimation for consequent planning.- Human capital management including recruitment and motivation aspects, training planning.- Daily, weekly, & monthly reporting to the management.- Risk identification and evaluation with consequent control.- Procurement of the essential hardware and software to facilitate department’s activities.- Procurement of essential technical subsystems for business processes setup.- Departmental KPI implementation, monitoring and analysis for process improvement.

Responsibilities:- Leading customer engagement to ensure all projects meets scope, time, budget and quality expectations, through planning, controlling and managing customer projects. - Managing corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. - Responsible for business development as well as for project team management.- Providing product and solution Presales and Delivery expertise - from opportunity qualification phase to project delivery phase- Preparing and presenting customer-facing technical and business portfolio advantages- Conducting customer requirement specification analysis and mapping to products/solutions- Providing and orchestrating as a lead Solution architect the technical responses to RFx- Knowledge sharing across Central cluster to drive Best Practice, ensuring consistency and reducing replication.- Representing the organization to external customers/clients.- Managing complex customer project from bid to delivery.- Managing project financials including P&L.- Managing business development (identify and develop new opportunities with client, support early qualification and opportunity assessment, etc.)- Acting as bid/opportunity manager.- Managing client relationships.

Responsibilities: • Account Management including:- Developing the platform with the customer.- Elaborating feature requests and providing planning.- Budget estimation.- Traffic growth forecasting.- Proposal for new functionality development.- Performance analytic.• Project Management including:- Planning and prioritizing of implementation and deployment according the plan agreed- Reporting to the customer• Platform maintenance including:- Monitoring the platform (gauges, thresholds, traffic patterns in Graphite, Zabbix).- Reacting to support requests.Achievements:• 24% traffic and spent increase in average across managed projects.• Traffic pattern optimized for cost reduction.• User conversion rate increased by approx. 50%.• The projects' technical base scaled up to 30% to address the aspects of traffic and spent growth.• Contributed to and documented best practices.

Responsibilities:• Product Management:- Creating and launching new products (yacht tours, atv tours).- Providing active marketing policy.- Retails price and breakeven point calculation.• Project Management:- Management of on-going and new projects. - Search and selection of service vendors. - Service price and service level agreement negotiation, trading out discounts.- Quality control. - Customer support. Achievements:• 4 (four) new service providers attracted forming additional company’s competitive advantage and increasing revenue.• Logistics facilitation (less units required).• 15% cost reduction in operating expenses.• Movistar mobile internet launched on a distant territory (equipment, tuning, contracting).

Responsibilities: • Management of a department of project managers, developers, testers and engineers. • Budget management, control of expenses. • Human capital management including recruitment and motivation aspects, training planning. • Management of projects portfolio including programs of projects. • Procurement of the essential hardware and software to facilitate department’s activities. • Training team members. • Departmental KPI implementation, monitoring and analysis for process improvement. Achievements:• Company’s business processes were adapted to a new, product management oriented structure.• Cloud initiative including WebClick2Call, Web Communicator, Virtual Call Center and Audioconferences, IN Telecom, Russia• Televoting and Freephone (8-800) services implemented and deployed on IN Platform of Megafon Moscow, Russia• Additional IN SCP cluster deployed in TransTeleCom, Russia providing geographical redundancy.

Responsibilities: • Management of a department of project managers.• Adaptation of business processes to strategic goals of the company.• Budget management, control for expenses. • Human capital management including recruitment and motivation aspects, training planning. • Procurement of the essential hardware and software to facilitate department’s activities.• Management of projects portfolio including programs of projects. • Customer relation management including requirements and expectations.• Training team members. • Departmental KPI implementation, monitoring and analysis for process improvement.Achievements:• Passed company’s ISO 9001:2008 certification.• Designed and implemented time tracking and reporting system.• Multifon/FMC platform and Collect Call services implemented, deployed and launched in production on Megafon Moscow IN Platform, Russia.• IN SCP software/hardware platform implemented and deployed in TransTeleCom, Russia.• BlackWhite Lists (BWL), Freephone (8-800) and Prepaid IN services implemented on TransTeleCom IN Platform.

Responsibilities:• Management of delivery and production projects, pre-sales activities (including SoC processing, investments assessment) for different mobile and fixed network operators in Denmark, Sweden, Germany and Russia. • Project Management activities including planning, communication, conduction of meetings, management of deliverables and risks, progress tracking.• Quality management. • Project procurement and collaboration with vendors, suppliers. • Scope management in case of any uncontrollable changes. • Daily, weekly, & monthly reporting to the board of directors. Achievements:• Virtual Call Centre (Automatic Call Distribution) platform implemented and deployed at DTMS, Germany.• Voice Mail Service implemented and deployed in TeliaSonera, Denmark.• IN SCP platform deployed at Megafon Moscow, Russia on top of which Mobile VPN, Office Zone, Mobile ATS, Mobile Assistant (MAS) and other services launched live.• Charging Gateway implemented and deployed at Orascom Telecom Tunisie, Tunisia.• Geographically dispersed Mobile Service Delivery Platform implemented and deployed in 9 regions of MTS, Russia.

- Project management.- Team management.- Selection of the programming language.- Selection of the methodology and algorithms.- Implementation.- Testing.- Debugging.- Documenting.

- Management of the Support Department. - Management of the Remote Development Department.