Alexey Abramov Email and Phone Number

Responsibilities:- development of an existing product (B2B/B2G) by our own team and contractors- participation in promotion (PR) and participation in sales (presale)- development of functional requirements, financial models and business plans, marketing materials, market analysis- negotiating and holding presentations at the level of top officials, speaking at industry and internal eventsAchievements:- initiated and implemented the development of 6 new modules within the product (due to which the number of customers was saved and increased)- increased the volume of product contracting (an additional 10-15% of revenue every year from 2018 to 2021)- closed the technical debt under existing contracts, reduced the number of claims from customers and escalations from other departments to 0- implemented agile development approaches in product manufacturing- optimized a number of internal processes in order to save the annual budget of the product (5-7% annually)- prepared a set of materials for sales managers (market overview, presentations, training materials, etc.)- conducted a number of courses on product development management for company specialists (more than 200 students)

Responsibilities:- Expansion of the client base, expansion of services for existing customers- Participation in the development, promotion and sale of company products (B2B and B2G)- Market analysis (competitors, customers, partners)- Development of functional requirements and terms of reference- Development of marketing materials- Negotiating and conducting presentations at the level of the first persons- Speech at forums, industry conferencesAchievements:- Created a number of products from scratch (MVP, alpha version, etc. - to a full release and beyond) - 4P (market analysis, pricing, etc.), custdev- Expanded the client base, prepared a complete set of materials for sales managers and partners (market review, presentations, implementation and training, etc.)- Optimized a number of internal processes of the group of companies- Received the status of residents of Skolkovo for several projects of the company- Held about 15 public appearances (from 10 to 100 listeners)

Responsibilities:- Developing of a new B2B products and maintaining of existing B2B products portfolio;- Developing of product-related training programs for B2B customers;- Developing of Writing of products supporting documentation (like Administrator Guide, Deployment Guide, etc.);- Marketing analysis (search for new opportunities and niches). Achievements:- Successful development of 3 new business lines for the Rostelecom company;- Re-engineering of business processes for 2 existing B2B products.

Responsibilities:- Full responsibility for managing of Sales Department working with 5 sales persons;- Key customers sales and account management (at top-executives level);- Developing of sales pitch kit both for direct and partner sales channels;- Search for new product features and its implementing in product.Achievements:- Successful building of Sales Department from scratch to strong team of 5 sales persons;- Successful growth of B2B customers base;- Major improvements of sales-related business processes within company: +2 working hours per one employee as a result of time-cutting operations optimized.

Responsibilities:- Full responsibility for managing of Customers Support Department working with 6 support specialists;- Pre-sale activities together with company’s Sales Executive;- Implementation of ITIL methodology as a core processes framework.Achievements:- Successful building of Customers Support Department from scratch to strong team of 6 support specialists;- Major improvements of support-related business processes within company: +2 working hours per one employee as a result of time-cutting operations optimized.

Обязанности:- техническая поддержка клиентов и сотрудников- участие в продвижении и продаже продуктов (презентации, семинары)- подготовка текстовых и видеоматериалов (сайт и буклеты)Достижения:- выстроил внутренние процессы и коммуникации с другими отделами- оптимизировал процессы и отчётность с целью сокращения затрат