Who is Alexey Strelnikov? Overview
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Alexey Strelnikov is listed as Product Lead at Tinkoff, based in Russia, Russian Federation. AeroLeads shows a matched LinkedIn profile for Alexey Strelnikov.
Alexey Strelnikov previously worked as Product Manager at Tinkoff and Customer Support Team Lead at Tinkoff.
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Email format at Tinkoff
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Tinkoff
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Profile bio
About Alexey Strelnikov
Since August 2018 I have been working at the Tinkoff Bank. Having started as a Customer Service Operator for now Product Lead. Firstly, I was product manager of component team which was hand-in-hand with customer service so the goal was to create in-house messanging platfrom to refuse bought solution. Now I manage three end-to-end teams which develop customer (mobile SDK) and employee features, improving metrics such as cost effectiveness, feature retention, calls reduction.
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5 roles
Alexey Strelnikov work experience
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Product Lead
Product Manager
Main responsibility is implementing and developing in-house chat platform across all service lines, including:• team management (development and qa) in all stages of a project lifecycle from gathering requirements to release and maintenance to support;• customer service;• maintaining of technical documentation;• meeting projects’ scopes and deadlines, adjusting them to business requirements.
Customer Support Team Lead
Led customer support group of 30 members, QAd their results, motivated to perform. Ended up with 2nd place among all Chat Customer Support teamleads and started project life in company.
Oct 2019 - Aug 2020
Customer Service Specialist
Aug 2018 - Sep 2019
FAQ
Frequently asked questions about Alexey Strelnikov
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What company does Alexey Strelnikov work for?
Alexey Strelnikov works for Tinkoff.
What is Alexey Strelnikov's role at Tinkoff?
Alexey Strelnikov is listed as Product Lead at Tinkoff.
Where is Alexey Strelnikov based?
Alexey Strelnikov is based in Russia, Russian Federation while working with Tinkoff.
What companies has Alexey Strelnikov worked for?
Alexey Strelnikov has worked for Tinkoff.
How can I contact Alexey Strelnikov?
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