Alex F. Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

• Identified fraudulent transactions and accounts by reviewing information across multiple systems and outside sources to ensure a safe and secure marketplace for users while minimizing loss for the company.
• Utilized strong communication and analytic skills to assist our users.
• Recommended actions based on institutional policies to resolve fraudulent activities.
• Detected fraud risks in specific business operational areas based on thorough analysis.
• Actively assisted in interviewing, hiring, and training for our team + created multiple SOP documents for our department.

Chicago, Illinois

• Assisted customers on a daily basis via chat, phone, and email.
• Put critical thinking skills, organization, multitasking, and creative problem solving into play to resolve issues efficiently in a fast paced environment.
• Assisted in testing and spearheading new processes, as well as training team members.
• Collaborated across departments to resolve customer-related issues.

Greater Grand Rapids, Michigan Area

• Carried out a wide variety of responsibilities revolving around the artists and touring crew; including runner duties, hospitality, and transportation.
• Assisted during soundcheck, in the box office, and ran merchandise as needed.
• Worked closely alongside high level artists and their crew to ensure a smooth day of show experience.

Big Rapids, Michigan

• Tracked sales, created and reconciled logs, wrote scripts, voiced spots, proofread copy, produced ads, sent invoices, collected payments, and managed client relations.
• Managed all social media accounts.
• Reconciled accounts and managed documents to facilitate office operations.

Greater Nashville Area, TN

• Received one on one, hands-on experience as an independent music products representative in Nashville, TN.
• Kept track of product inventory, worked directly with our distributors and represented brands, worked as an exhibitor at the Summer NAMM show, and updated sales sheets.
• Managed multiple tasks simultaneously while meeting deadlines.