Alexander Fleming Email & Phone Number

Sydney, New South Wales, Australia

Dubai, United Arab Emirates

Launched promotions and coupons, processing over AUD $1 million of discounts in the first 6 months.Launched Access Management and guided the migration from a single- to multiple-sign on structure for over 45,000 companies.Product Owner of The Backoffice, an internal platform for content review, user verification, customer support, and category management.Frontend development contributor: assisted with restructuring of internal customer view and configuration pages

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Engaged with the Abu Dhabi Digital Authority through their TAMM project, a visionary and expansive effort to consolidate over 2000 government services into a single efficient, convenient, and user-friendly portal. Conducted work as a Business Analyst and Quality Assurance specialist, liaising closely with the development team to modify services to meet technical feasibility standards.- Consulted department representatives to map business requirements and current state of user experience for transition and streamlining into unified TAMM user experience.- Conducted quality assurance testing across developing services inline with established standards for services in the Education, Culture, and Tourism sectors.- Created business analyst deliverables including business requirement matrices, current state documents, technical specification documents, content matrices, and FAQ/User Guide manuals and presented user demonstrations for client review.- Communicated service requirements to the technical and work within their development frameworks to efficiently translate business logic and service content to concrete, code-implementable form.

Tokyo, Japan

Following an engaging opportunity to explore a passion for education and outdoor engagement while realising a dream of living in Japan, facilitated an English learning environment for Japanese students on several iterations of a week-long outdoor experience. Taught several camp-style skills such as kayaking and low ropes challenges, and provided detailed reports for parents.- Provided 24 hour supervision of 7-10 year old students in groups of 10 without major injury or safety incident.- Assisted with the English education sessions of beginner-level students and reinforced good language practices in advanced immersion group settings.- Routinely managed remote parent communication involving health updates, reports of conflict, or general concern.

Adelaide, Australia

Completed a 6-week internship program providing engineering assistance to production employees and resolving technical queries. Independently planned and conducted a 4-week investigation of conformal coating process resulting in a successful business proposal to increase efficiency and cut costs.- Resolved around 15 daily engineering assistance issues, routinely involving editing and updating archived schematics and personally addressing employees.- Gathered experimental data and consulted supplier representatives to design a facility upgrade worth over $30,000, presented to and approved by CEO of Entech Electronics with a return of investment under 13 months.

Adelaide, Australia

Provided administrative support for licensing salespeople in a cloud solutions and ICT service provider.- Trained and worked in Liberate and Salesforce to process orders and generate quotes.- Managed customer feedback, inquiries, and complaints via email and phone for customer base including South Australian Departments of Health and Education.- Wrote complete series of process and training documents for new LSS hires, personally trained replacement hire.

Canberra, Australia