Alexander Grigg Email & Phone Number

Ontario, California, United States

Ontario, California, United States

• Maintained an impeccable record of deadlines in terms of stocking, retrieving, preparing, and shipping inventory.• Transported, organized, and processed inventory items daily accommodating to changing shipment times.• Performed daily quality checks of inventory to ensure damaged items were reported and removed for inspection.• Operated a forklift and picker to safely transport heavy and fragile merchandise throughout a 50,000 square foot facility.

Claremont, California, United States

• Delivered exceptional customer service by acting with a customer-first attitude• Learned about products, services, and procedures to educate customers, establish trust, and build lasting relationships.• Provided managerial support for products and services including deposit accounts, commercial loans, processing,documentation notes, and payoffs.• Researched and resolved lending inquires and issues by phone, email, and in-person visits.• Rewrote company manual for auto-loan processing & insurance collection by introducing new digital models.• Received and reviewed loan documents & insurance policies for accuracy.• Prepared & tracked loan documents, reports, credit memos, and other financial information.• Maintained a thorough understanding of state & federal regulations related to credit union compliance.• Processed payoffs that were received through walk-ins and mail.

Orlando, Florida Area

• Worked under several departments of the theme park & resort environments to practice the "Four Keys" of the company; Safety, Courtesy, Show, and Efficiency• Affiliated with guests and families within theme parks and resorts to provide premium customer service such as answering questions, providing service, and responding to concerns. • Led and participated in multiple recreational activities at hotel and resorts as an assistant coordinator.• First-hand experience in responding to life-threatening emergencies such as drowning, active seizures, and CPR.

Rexburg, Idaho

• Assisted store managers by participating in physical inventory counts every time period• Asked open-ended questions to asses customers' needs and provided exceptional customer service• Maintained cleanliness and presentation of stockroom and production floor to ensure premium store hospitality• Learned, referenced, and applied product knowledge information to help customers find what they needed for the best financial price• Answered and directed all store phone calls to appropriate departments to quickly and effectively fulfill customer needs and satisfaction• Assisted team members and leaders with the opening and closing of the store• Performed various customer service duties as necessary directed by supervisor• Accurately and successfully performed store routine standards by rearranging the entire sales floor to best display promotional and sale merchandise

El Salvador, Belize, Guatemala

• Served in a managerial role, training other leaders and native citizens of the countries I labored in.• Managed groups of 20-24 missionaries, conducted weekly training meetings about goal setting, relationship building, and leadership to better connect with the community• Personally labored alongside missionaries on a bi-weekly basis to establish a good working relationship and set an example of work expectations• Increased missionary effectiveness by providing training in individual communication, problem-solving, and productivity skills for the missionaries I led.

El Salvador

• Worked 60-70 hour work weeks preparing multiple lesson plans to increase the understanding of hundreds of people from diverse countries to reach personal goals• Maintained daily, weekly, and monthly progress reports using Microsoft Excel and reported them to my superiors • Overcame cultural challenges and barriers to develop fluency in the Spanish language to successfully penetrate targeted customer segments• Taught English as a second language to hundreds of people from different countries in a training room setting.

Master Of Library & Information Science - Mlis, Library And Information Science

Certificate Of Achievement, Library Technology

Bachelor'S Degree, Interdisciplinary Studies: Business Communications