- Negotiated and implemented profitable sales deals.- Created and implemented commercial plans to grow the business and increase profit.- Fostered excellent relationships with clients to expand customer base (B2C). - Forged strong partnerships with businesses (B2B).- Identified and developed growth with the territory.- Communicated monthly progress to internal stakeholders.- Executed marketing plans and maintained internal quality control standards. Ensured a consistently positive post-sale experience.- Executed promotional activities.- Effectively maintain the companys CRM (Hubspot).

- Conducted market research, creating detailed business plans for improved commercial opportunities and expansion.- Refined sales procedure to simplify process and increase productivity. Developed innovative marketing strategies.- Prepared daily work schedules for the teams, scheduled deliveries, and enforced company policy.- Ensured customer satisfaction.- Assisted in financial operations, overseeing accounting aspects.- Managed the team of sales professionals and coordinated logistics with factory. Ensured there was always a coherent communication channel between production factory and the team.

• Ensure that guests are greeted in the correct manner. • Register & process guests and their assigned rooms• Accommodate guest requests and handling complaints• Communicating with hotel staff on the status of guest rooms• Up Selling guest rooms and promoting hotel services• Create a dynamic and enthusiastic team spirit among front desk staff• Assist Hotel Manager in any aspect of the hotel

• Welcoming customers upon entrance and confirm all restaurant, activity, and transport reservations.• Acting as the point of reference for guests who need assistance or information and attend to their wishes and requirements.• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel on or off premise.• Answer specific request, and make reservations, take and distribute messages or mail and redirect calls• Respond to complaints and find the appropriate solution

• Part of a team running exclusive premium holiday rentals homes and real estate home sales in the Cascais area.• Welcoming guests, showing the property and explaining key aspects of the home.• Coordinating pre and post cleaning services.• Acting as a holiday rental concierge, answering all questions to make peoples stay more special.• Negotiating partnerships with local activity providers from food stores, chefs, personal trainers, surf instructors, golf clubs, etc.• Negotiated rental contracts with homeowners. • Maintain customer loyalty by following up on client satisfaction after they left and periodic contacts with new properties and new activities for their families