Alex Gray Email & Phone Number

Nottingham, Gb

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Responsible for the operation of itineraries to Cologne, Berlin, Krakow, Normandy, Iceland, Paris and the WW1 Battlefields of Ypres and the Somme.

• Supported the Business Services Manager in the delivery of a comprehensive and efficient repairs service to customers. • Responsible for overseeing and scheduling the workload of trade colleagues and contractors by allocating and organising work through the relevant processes to maximum efficiency of resources to meet defined key performance indicators•Daily diary scheduling for numerous trade colleagues. Dealt with all unavailable appointment periods by reallocation of work to other trade colleagues and negotiation with tenants as required.•Monitored, maintained and updated appointment diaries to ensure effective management of appointments and ensured targeted timescales were met.•Forward planned with the Repairs Service Manager, ensuring goods and services were ordered if required and the diaries and route maps were being used to their full potential and efficiency.•Provided administrative support service to the team including responding to correspondence and telephone calls, inputting and accessing computerised information and maintaining accurate and concise manual records. •Supported the induction and training of new team members and reported progress to managers.

Nottingham, United Kingdom

• Organised and operated simultaneous bespoke long-haul school tours, with specialism in New York and Washington, DC. Other long-haul destinations I have operated tours to include Japan, South Africa, and Argentina.• Made reservations and payments for hotels, restaurants and attractions, planned transport arrangements for airport transfers and connections, and negotiated contracts/rates with suppliers.• Developed close working relationships with clients and communicated with partner agencies and Destination Management companies to arrange transport, visits, cultural activities and dining, taking into account the many different customer requirements.• Ensured that itineraries were prepared with great attention to detail to deliver successful and memorable experiences for both teachers and students alike.• Visited key destinations in New York and Washington, DC to meet suppliers and learn about the local environment and attractions to ensure the best possible experience for our groups.

Nottingham, United Kingdom

• Responsible for the successful planning and organisation of itineraries for our European trips, with particular specialism in Berlin and the WW1 Battlefields of Belgium and Northern France. I also organised sports tours to Paris, each of which were tailor-made to meet the customer’s requirements. • Managed the reservation and payment of visits, museums and attractions, and sports fixtures, as well as the travel and accommodation arrangements.• Maintained communication and sustaining the relationship with the client after the trip, to receive feedback on their experience. I then liaised further with them in a sales capacity to ensure they travel again with us, and to secure potential repeat business for the future. • To broaden my knowledge, I visited key destinations in France, Belgium and Germany to meet suppliers and build an understanding of the local environment and attractions to better inform my clients and help meet their needs.

Nottingham, United Kingdom

• My role in the Quotations Department required speaking to both existing and potential customers to ascertain their needs, and then producing a price quotation to meet their requirements,. I worked closely with my colleagues in the office and regularly coordinated with others to achieve results within a deadline. • For the first year of my employment, my role coincided with studying for, and achieving, NVQs at Level 2 in Administration and Customer Service.