Alex Gutierrez Email & Phone Number

Thousand Oaks, CA

• Responsible for introducing numerous improvements to the helpdesk team across all areas of involvement; from better tool sets, to improved images, improved processes and a suggested realignment of the team’s technical.
• Developed and standardized images reducing processing time by approx 45 minutes per image.
• Successfully recommended changes to asset tracking, reporting and computer naming standards.
• Recommended a review of desktop/laptop hardware standards to better fit the company’s needs.
• Successfully developed and deployed applications via SCCM 2012.
• Project leader during a successful deployment of MS Office2010 across all US-based workstations.

Camarillo, CA

• As hands-on support manager, I supervised a team of up to 7 technicians on 2nd- 3rd level helpdesk requests. Directed contractors on printers & desk phone/PBX support and directed vendors on wiring/fiber expansions. I.
• Transitioned site to network MFPs removing over 250 desktop printers achieving monthly savings.
• Enhanced productivity by better use of MFP copy & PDF sharing and increased printer reliability.
• Key site developer of PDA connectivity including Visto, Goodlink, Blackberry and MobileIron.
• Developed Ghost PC images reducing computer processing by approximately 80%.
• Improved first-call resolution by introducing flowcharts detailing most common issues to helpdesk.

Camarillo, CA

• Performed application support on fast paced 24/7distribution operations, fixed barcode printer issues and customized installations. Promoted in ’96 to computer analyst; was responsible for account management, PC.
• Led development of documentation for client installations and best practices for IT support group.
• Established support strategies to increase PC reliability especially for VIP and production.
• Established PC hardware standards facilitating repairs, increasing redundancy and reducing costs.
• Was key member in organizing and supporting quarterly offsite executive meetings.
• Led effort to establish a dedicated support technician for all VIP and executive service calls.

Carson, CA

• Supervised a team of 6 video technicians responsible to create check cassettes and processing studio content in preparation for duplication in the Laserdisc format. Primary duties were to maintain group schedules and.
• Helped transition off 1” Ampex reel VTRs to Sony digital cassette VTRs at the editing bays.
• Increased cohesion and direction with 15 minute meetings setting shift priorities and projects.
• Setup computer workstation for work scheduler and video depository for use on editing bays.
• Worked with other departments on high quality standards and to achieve ISO9000 certification.
• Established cross training sessions to increase technical abilities for entire team.