Head Of Customer Support
CurrentTransfer to the Lisbon office, no change in responsibilities. Remotely managing the Customer Support team in Manila
Feb 2024 - Present
AeroLeads people directory · profile
Alex Herbil Email & Phone Number
Head of Customer Support at Rydoo
at
Rydoo
1 work email found
@rydoo.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Support at Rydoo
Location
Lisbon, Lisbon, Portugal
Company size
Who is Alex Herbil? Overview
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Quick answer
Alex Herbil is listed as Head of Customer Support at Rydoo at Rydoo, a company with 265 employees, based in Lisbon, Lisbon, Portugal. AeroLeads shows a work email signal at rydoo.com and a matched LinkedIn profile for Alex Herbil.
Alex Herbil previously worked as Head of Customer Support at Rydoo and Head of Customer Support at Rydoo. Alex Herbil holds Master'S Degree, Programme Grande Ecole from Neoma Business School.
Company email context
Email format at Rydoo
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{first}.{last}@rydoo.com
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AeroLeads found 1 current-domain work email signal for Alex Herbil. Compare company email patterns before reaching out.
Profile bio
About Alex Herbil
Alex Herbil is a Head of Customer Support at Rydoo at Rydoo. He possess expertise in international business, cross cultural communication skills, microsoft excel, business development, management and 5 more skills. He is proficient in Anglais.
Listed skills include International Business, Cross Cultural Communication Skills, Microsoft Excel, Business Development, and 6 others.
Current workplace
Alex Herbil's current company
Company context helps verify the profile and gives searchers a useful next step.
Rydoo
8 roles
Alex Herbil work experience
A career timeline built from the work history available for this profile.
Head Of Customer Support
Responsible for the creation of the Customer Support team in Rydoo's Manila office: - Shift from CSM to Customer Support- Establish and oversee the adoption of Rydoo's customer support vision- Recruit and train new team members- Creation of new processes and workflows (answer bot, support automation, introduction to AI support)- Creation of a new OKR.
Sep 2021 - Feb 2024
Head Of Customer Success - Manila
- Leading a team of 4 Customer Success Managers- Responsible for client onboardings, retention and success- Responsible for team OKRs in terms of onboarding, retention, support and CRM
Mar 2020 - Sep 2021
Business Manager
In charge of the establishment and partnerships of Amaris' operations in the Philippines.Responsibilities:- Business Development & Account Management: establish and expand Amaris' activities and portfolio across the Philippines- Technical Recruitment & Team Management: build and manage teams of high level IT professionals.- Finance: Manage the P&L for.
Jun 2018 - Jan 2020
Sales Analyst Tv/Av
BtoB client relationship & operational management:- Contributed actively to clients meetings and give insights about market, stocks, strategy- Created tools to follow up on business operations, provided recommandations and corrective actions- Built reportings about the operations to the top management of the divisionSales Analysis, forecast & business.
Jan 2018 - Jun 2018
Junior Market Manager Tv/Av
Market analysis:- Monitored and analyzed TV/AV market KPIs and environment in a weekly/monthly basis through Excel reportings, using GFK market panels and internal data- Improved reporting efficiency and automated datamining across Excel macros and pivot tables - Created a new weekly report in order to improve market intelligence and knowledge- Conducted.
Jul 2017 - Dec 2017
Recruitment & Business Development Intern
Business Development: - Ensured mapping and market analysis for South-East Asia and India.- Developed business for the South-East Asia and India regions, prospected new clients, cold calls, sales pitches, meetings, while adapting to the clients’ needsRecruitment (IT Sales & Marketing, Manager/Director level):- Recruited for Manager and Director levels for.
Feb 2016 - Jul 2016
Front Office Intern
Portfolio Management: - Created and managed financial portfolios- Provided patrimonial analysis (income, taxes, assets, real estate).Asset Management:- Created benchmarks and analysis tools on Microsoft Excel: bonds, equities, income/growth/balanced funds.- Analyzed assets of variable life insurances and reporting in order to prepare asset allocation plans.
Jul 2015 - Jan 2016
Team & coworkers
Colleagues at Rydoo
Other employees you can reach at rydoo.com. View company contacts for 265 employees →
EW
Eliza Wszeborowska
Colleague at Rydoo
Wasilków, Podlaskie, Poland, Poland
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SL
Simon Laforce
Colleague at Rydoo
Belgium, Belgium
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AP
Ana Patrícia Gordo
Colleague at Rydoo
Lisbon, Lisbon, Portugal, Portugal
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MP
Mohd Parvej Choudhary
Colleague at Rydoo
Agra, Uttar Pradesh, India, India
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BS
Brecht Seuntjens
Colleague at Rydoo
Brussels, Brussels Region, Belgium, Belgium
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AM
Anna Markowska
Colleague at Rydoo
Bialystok Metropolitan Area, Poland
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AW
Anna Wesołowska
Colleague at Rydoo
Warsaw, Mazowieckie, Poland, Poland
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MD
Maya Derzineh
Colleague at Rydoo
Leuven, Flemish Region, Belgium, Belgium
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KM
Kitti Mészáros
Colleague at Rydoo
Flemish Region, Belgium, Belgium
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MP
Madalena Passanha
Colleague at Rydoo
Lisbon, Lisbon, Portugal, Portugal
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Eliza Wszeborowska
Colleague at Rydoo
Wasilków, Podlaskie, Poland, Poland
View →
SL
Simon Laforce
Colleague at Rydoo
Belgium, Belgium
View →
AP
Ana Patrícia Gordo
Colleague at Rydoo
Lisbon, Lisbon, Portugal, Portugal
View →
MP
Mohd Parvej Choudhary
Colleague at Rydoo
Agra, Uttar Pradesh, India, India
View →
BS
Brecht Seuntjens
Colleague at Rydoo
Brussels, Brussels Region, Belgium, Belgium
View →
AM
Anna Markowska
Colleague at Rydoo
Bialystok Metropolitan Area, Poland
View →
AW
Anna Wesołowska
Colleague at Rydoo
Warsaw, Mazowieckie, Poland, Poland
View →
MD
Maya Derzineh
Colleague at Rydoo
Leuven, Flemish Region, Belgium, Belgium
View →
KM
Kitti Mészáros
Colleague at Rydoo
Flemish Region, Belgium, Belgium
View →
MP
Madalena Passanha
Colleague at Rydoo
Lisbon, Lisbon, Portugal, Portugal
View →
3 education records
Alex Herbil education
Master'S Degree, Programme Grande Ecole
Exchange Program, International Business
Bachelor'S Degree, Economics And Management
FAQ
Frequently asked questions about Alex Herbil
Quick answers generated from the profile data available on this page.
What company does Alex Herbil work for?
Alex Herbil works for Rydoo.
What is Alex Herbil's role at Rydoo?
Alex Herbil is listed as Head of Customer Support at Rydoo at Rydoo.
What is Alex Herbil's email address?
AeroLeads has found 1 work email signal at @rydoo.com for Alex Herbil at Rydoo.
Where is Alex Herbil based?
Alex Herbil is based in Lisbon, Lisbon, Portugal while working with Rydoo.
What companies has Alex Herbil worked for?
Alex Herbil has worked for Rydoo, Amaris Consulting, Samsung Electronics, Nastrac Group Ltd, and Expert & Finance (Generali Group).
Who are Alex Herbil's colleagues at Rydoo?
Alex Herbil's colleagues at Rydoo include Eliza Wszeborowska, Simon Laforce, Ana Patrícia Gordo, Mohd Parvej Choudhary, and Brecht Seuntjens.
How can I contact Alex Herbil?
You can use AeroLeads to view verified contact signals for Alex Herbil at Rydoo, including work email, phone, and LinkedIn data when available.
What schools did Alex Herbil attend?
Alex Herbil holds Master'S Degree, Programme Grande Ecole from Neoma Business School.
What skills is Alex Herbil known for?
Alex Herbil is listed with skills including International Business, Cross Cultural Communication Skills, Microsoft Excel, Business Development, Management, Negotiation, Cold Calling, and Microsoft Office.
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