-Manage AI-Based agent- and customer-facing systems-Knowledge management system: includes training AI, updating and creating articles, tracking metrics and performance-Chatbot: includes training AI, updating and creating answer flows, identifying areas of opportunity, and implementing new features, and tracking metrics and performance-Assist with agent-facing learning programs-Training and Development: updating and creating training materials for contact centers, ensuring training logistics are in place (e.g. systems and products), delivering training -Serve as a key point of contact and provide support for service centers, including responding to customers-Record IVR’s

-Welcomed visitors and delivered friendly customer service to ensure visitor needs were met-Engaged visitors and responded to questions in a professional manner-Provided directions and suggested activities, attractions, entertainment and dining establishments-Maintained knowledge of local public events and activities-Assisted in stocking current publications, collateral, maps, and event calendars-Monitored public restrooms

-Typed up painting proposals and invoices; sent emails to clients -Filed and copied invoices and bank statements-Taped and covered rooms with drop cloths; assisted with painting-Ran errands/picked up supplies

-Managed and book spa services for clients using MindBody.-Greeted guests as they arrive.-Checked guests in and out for services .-Responded to emails in professional manner regarding spa and cave bookings. Answer phones and return calls to respond to spa or cave inquiries. -Maintained retail space, cave, and lounge to ensure areas are clean and welcoming for customers/clients.

-Completed daily tasks as assigned: filed documents into DropBox, researched and developed TikTok ideas, managed contact lists in MyEmma, collected and logged social media insights, filed mail, etc. -Wrote press releases for upcoming clients and events.-Answered phone in a professional manner, transferred calls, and took messages as needed.-Created monthly email Good News Break: researched and wrote about positive news, including upcoming holidays, fun recipes, and an inspirational quote.

-Developed pitches and prepared engaging emails to promote clients.-Researched media outlets and created pitch lists tailored to client demographics.-Managed contact lists via Outlook.

-Maintained space to ensure the salon was clean and welcoming for customers.-Organized inventory to ensure stock was available and accessible to stylists.-Provided laundry services to ensure towels were available for stylists.