•Provided exceptional customer service to Business Class high end customers, ensuring their comfort and satisfaction throughout the flight.•Demonstrated a strong knowledge of safety and security procedures, effectively communicating these to passengers and crew members.•Responded to and resolved passenger complaints and concerns, going above and beyond to ensure their needs were met.•Collaborated with team members to maintain a clean and organized cabin environment, ensuring a pleasant and safe flight experience for all passengers.•Participated in ongoing training and development programs to enhance my skills and knowledge of airline regulations, policies, and procedures.

Travel through different countries and exploring different cultures, working with people of different nationalities, adapting to new people, new places, and new situations.• Customer service, safety, and welfare support, in order to ensure consumer satisfaction;• Support to high profile customers;• Onboard service for the best customer experience.

Responsible for 4 accounts: Online and Offline advertising pieces, including key vision, branding, email marketing, presentations, magazine layout, catalogs, folders and leaflets, photo and video editing.

Responsible for 12 accounts: Online and Offline advertising pieces, including key vision, branding, email marketing, social media posts according to the monthly campaign, presentations, layout of magazines, catalogs, folders and leaflets, photo and video editing, communication advising, and consulting.

Structuring marketing department within a multinational company in the industrial sector. Creation of advertising and internal communication pieces, advertising writing, incentive campaigns and internal programs, content and updating of social media, photo and video editing, briefings for ad agencies, marketing planning, competition analysis, planning and hosting of events, Google Analytics, Google Adwords, Google SEO, sales service in English.

As Creative Designer at MaPa Agency, I worked alongside a copyrighter and produced innovative ideas for the visual elements of advertising campaigns in all kinds of media, including social media, branding, press, posters, billboards, graphic design and illustration.