Alexia Bourdon-Morvan Email & Phone Number

France

Hamburg

• Management of 3 people.• Operational markets management.• Development of product training materials for Retail, Franchises & Wholesale (training pack including novelties magazines, digital product sheets, tutorials, mini-series, V/E-learnings, POS Games, Daily Briefing materials, etc... ) .• Translations (11 languages) & local adaptations of training materials (17 markets).• Development of training by categories (writing instruments, watches, leather goods, new technologies, accessories, eyewear & perfumes).• Management of ambassador programs (leather goods & writing instruments).• Budget management.• Coordination of external service providers.

Paris

• Implementation of training plan for the French market (Retail, Franchises & Wholesale).• Creation, organization, and animation of trainings modules (induction program, products training, sales and customer services training, management, CRM,etc…).• Training of Retail employees and Wholesale staffs.• Translation and adaptation of training tools from the Montblanc Academy (novelties books, quick cards,etc…).• Creation and implementation of local training tools (welcome pack, monthly magazines, newsletters, daily brief, one to one sheet,etc…).• Organization of manufacture trainings for Retail and Franchises employees.• Participation of the annual event “Black&WhiteWeek”• Development of a Store Trainers -“Buddies Team” and performance follow-up.• Monthly follow-up and reporting.• Implementation of quantitative and qualitative survey.• Budget and invoices management.• Coordination of external providers.

Neuilly Sur Seine

• Team management (5 people).• Implementation and monitoring of training plan (brands, digital and customer experience training) for the retail staffs (350 stores – 5 000 employees).• Creation of training program, modules and tools for the customer experience (for new concept store, new services, new digital applications, new customer experience, etc…).• Training of retail employees and Boutique Directors.• Negotiation and coordination of the training plan with partner brands (more than 120 brands to manage).• Creation and implementation of different types of events and seminars (until 400 employees per event).• Implementation and monitoring of digital training plan and creation of digital training contents (virtuals classes, v-learnings, e-learnings, tutorials, videos, e-journal,etc…).• In charge of all training tools design from the Sephora University to assure the corporate brand strategy and image.• Monthly follow-up and reporting.• Implementation of quantitative and qualitative survey.• Budget and invoices management.

Paris

• Implementation of training plan for the flagship store (more than 200 employees - 80M€)• Creation and implementation of induction program of 3days (1st pilot).• Adaptation and creation of all training modules, tools and field coaching, according to the needs and constraints of the flagship and the staffs (1st pilot).• Training and coaching of SAs and Boutique Directors.• Implementation of training with partner brands.• Management of 5 Store Trainers in carrying out their missions.• Management of the administrative and logistical support.• Monthly follow-up and reporting.• Implementation of quantitative and qualitative survey.• Monitoring of store audit related to training.• Monitoring of Training/HR employee’s requests.• Support the “Make Up Master” Contest and coached flagship store’s participants.

Paris

• Administrative support to the HR Director in all HR-related matters.• Updating HR database and reporting.• Translation of all HR supports (job descriptions,etc…).• Lead of the CSR Metrics execution for the NY headquarters.• Creation of internal communication tools (HR handbook, Linkedin recruitment campaign,etc…).• Management of payroll elements (monitoring of schedules, commissions,etc…).

Boulogne Billancourt

• Creation of training tools (brand, products, management and HR).• Training of sales teams.• Administrative and logistical support.• Implementation of an HR project (HR intranet “SmartRH”).

Paris

• Development of school relationships.• Management of temporary worker.• Creation of internal communication tools for retail staff (development with IT of HR intranet platform,etc.)• Administrative support to the HR Director in all HR-related matters.• Updating HR database and reporting.

New York

• Recruitment of interns and creation of induction program.• Development of school relationships.• Administrative support to the HR Director in all HR-related matter.• Updating HR database and reporting.• Internal communication for retail staff (uniform allocations,etc…).• Creation of training tools for the Training and Clients Development Department.• Preparation of the grand opening of the 5th Avenue flagship store in December and preparation of the NY Fall/Winter Fashion Show in June.

Master 2 (M2), Développement Des Ressources Humaines

Master 2 (M2), Communication

Bachelor'S Degree