Marginean Alexandru Email & Phone Number

Texas, United States

As a L1 CS Engineer at Trilogy, I specialize in troubleshooting and supporting a diverse range of software products (including an innovative education product) and telco support, ensuring seamless functionality and optimal user experience. Leveraging advanced AI technologies, I enhance response times and elevate NPS scores, consistently delivering exceptional customer satisfaction. Passionate about innovation and efficiency, I thrive in dynamic environments, committed to making a significant impact through my expertise and dedication.I leveraged AI to create innovative tools from scratch, designed to streamline my daily tasks and enhance overall efficiency. By developing custom AI-driven solutions, I significantly improved response times and accuracy in troubleshooting, allowing for quicker resolution of issues. These tools not only automated routine processes but also provided valuable insights, enabling me to focus on more complex problems and deliver superior support.

Remote

As a Senior Global I.T Sourcing Specialist and Account Manager at Crossover for Work for over 7 years, I excel in:✪ Expertly sourcing top talent across various industries and seniority, using Enterprise Linkedin Recruiter.✪ Successfully identifying C-level executives, CXOs, management, and senior candidates globally.✪ Leading outbound campaigns across multiple time zones.✪ Managing marketing campaigns and LinkedIn Ads campaigns.✪ End-to-end responsibility for candidate pipelines.✪ Administering outreach processes, including workflow and email.✪ Facilitating peer onboarding and training.✪ Collaborating with C-level executives on pipeline development.✪ Proactively acquiring tools for process improvement.✪ Utilizing analytical skills and tools like Jira, Lambda, Apollo.io, and Salesforce.com.✪ Furthermore, my extensive experience in account management and support for C-level executives has been instrumental in launching pipelines from scratch. Our innovative approach ensures that we consistently deliver the right candidates, regardless of the job requirements, aligning perfectly with Crossover's mission to connect top professionals with high-paying remote roles worldwide.

Targu Mures

As a Database Administrator (DBA), I assume a pivotal role in maintaining the optimal performance, integrity, and security of our comprehensive database, encompassing data from clients, suppliers, and partners. My responsibilities encompass:Performance Optimization: Diligently optimizing database performance to ensure efficient data retrieval and processing.Data Integrity Assurance: Vigilantly upholding data integrity standards to safeguard the accuracy and reliability of critical information.Security Oversight: Implementing stringent security measures to protect sensitive data, reinforcing our commitment to safeguarding our clients, suppliers, and partners.Information Processing: Efficiently managing and processing vast amounts of data from our clients, ensuring timely and accurate handling of their information.Clients Support: Serving as a trusted point of contact for users and clients, promptly addressing their concerns and troubleshooting any database-related issuesMy experience as a DBA underscores my ability to manage and protect valuable data assets while ensuring seamless information flow for our clients. These qualities contribute to the reliability and security of our database infrastructure.

Targu Mures

Capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

Mures County, Romania

My role within SMURD encompasses critical patient care, highlighted by compassionate communication and expertise in Basic and Advanced Life Support. I have actively supported the medical team, contributing to numerous successful emergency cases. This hands-on experience has reinforced the significance of every moment in life.This experience also significantly contributed to my personal development. I honed my ability to take swift and decisive actions, particularly in high-pressure situations. Moreover, it afforded me valuable insights into interpreting non-verbal cues and overcoming the instinctual 'fight or flight' response. I learned to always move forward in the face of adversity, a skill that continues to serve me well in challenging circumstances.

Promenada Shopping Center

Drove Gym Equipment Sales: Successfully promoted the trendsetting Elliptical and Stationary bikes, achieving a substantial sales increase during a short-term summer break contract. Demonstrated strong product knowledge and effective customer engagement.Enhanced Customer Service Skills: Enhanced personal sales and customer service abilities in a fast-paced retail environment, ensuring customers received top-quality service and tailored product solutions.

Associate’S Degree, General Medical Nursing

High School, Mathematics And Computer Science, 9.65 Out Of 10

General Programming Competencies - Certified

Bachelor’S Degree