Alexis Diaz Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

• Managed a caseload of 20-35 clients to complete intakes, make referrals, and offer case management services to ensure stable housing.• Developed programmatic structure that includes digitizing files, creating a quarterly accountability model to track client progress, and utilizing Excel to track client data.• Maintain partnerships with property managements and realtors to permanently house clients and act as a liaison between all parties.• Conduct risk assessments and provide crisis intervention with clients experiencing mental health emergencies, refer folks out to other organizations for continued care.• Permanently house 15 clients within 6 months through our subsidy program and housing navigation.

San Francisco Bay Area

• Managing a caseload of 5-15 clients to conduct Coordinated Entry and Problem Solving housing intake assessments to create a case plan that ensures youth obtains safe and secure housing. • Facilitating communication between client and landlord and other providers to resolve housing issues regarding leases, applying for apartments, and provide advocacy through a youth-centered approach. . • Maintaining and organizing client data through extensive documentation and tracking through the county’s portal and Excel.• Assisting youth with applying to apartments and researching the best housing outcomes that align with youth’s needs.

Santa Ana, California, United States

• Managing a caseload of 5-10 clients to build rapport and gather information regarding client connections • Engage in file mining, case reviews, Family Finding searches and interviews with providers to identify potential relatives/supportive adults to connect youth with. • Meets with potential connections to determine commitment to youth and joins Child and Family team to develop plan to support youth in learning about and/or developing relationship with identified healthy supports.

Santa Ana, California

• Managed a caseload of 5-10 clients and developed behavioral plans and completed Functional Behavior Analysis (FBA) on client’s behalf.• Collaborated with treatment team to provide behavioral interventions that decrease target behaviors to improve overall functioning across all settings.• Advocated on behalf of client’s needs among Individualized Education Plan (IEP) meetings with district partners to ensure that client needs are being met.

• Offering accessible community resources to provide clients with basic needs.• Serving as a client advocate and promoting ideas that align well with clients' best interest. • Ensuring that services, including counseling, case management, education and job training, are provided to a diverse client base.• Organizing and executing community presentations to educate individuals on mental health.

• Advocated and organized on behalf of the LGBTQ+ community on campus through protesting and passing legislation for the right for same-sex couples to exist on campus.• Hired and supervised nine student government representatives and their individual projects through weekly meetings, reports, and evaluations to promote academic and professional success.• Collaborated with administration on the Diversity Collaboration Committee (DCC) quarterly to discuss and present student issues regarding DEI issues to help foster a more anti-racist campus.

• Assisted and mentored 34 freshmen women with their first-year transition. • Discussed, mediated, and provided resolutions for residents with issues and complaints with roommates and other students.• Responded to crisis situations, maintained campus crisis protocols, and document incidents accordingly.• Appropriately referred residents to available support entities including student health counseling, academic, and building services.

• Disperse incoming mail to correct recipients throughout the office.• Manage daily office operations and maintenance of equipment.• Make copies, send faxes and handle all incoming and outgoing correspondence.• Answer phone calls and provide resources to undergraduate students.

Azusa

• Establish positive relationships with students, parents, colleagues, and administrators.• Encourage discussion of class material to promote critical thinking.• Incorporate engaging texts to enhance literacy skills and foster a fun and engaging learning environment.• Provided early intervention models for students struggling with academic material.

Olympic National Park

• Assisted with buying over the counter and communicating with retail merchants.• Organized and located inventory and updated store spreadsheets. • Provided service to over 2,000 people a day in fast-paced times of the day. • Created and implemented POS with chosen vendors.

Quito, Ecuador

• Supervised circle time, free play, outside play and learning and developmental activities.• Read stories to the children and taught them painting, drawing, and crafts.• Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play• Escorted children on outings and trips to local parks and zoos.

Yellowstone National Park

• Served as a hot-runner, cashier, server, worked in the dish pit, and pantry.• Accommodated over 6,000 people daily fast-paced, followed procedures for safe food preparation, assembly, and presentation.• Cleaned and maintained the beverage area, display cases, equipment, and order transaction area• Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers.