Alexis Fleming Email & Phone Number

Remote

People leader of teams consisting of 20-30 associates, current network owner for Amazon BusinessOversee and develop teams of customer service associates; responsible for overall performance management, and evaluate our team’s performance goals and objectives to maintain adherence with network goals and expectationsExecute supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolutionManage quality and productivity of assigned team, in addition to the development and achievement of performance goals and objectivesEnsure compliance and consistency; corrective action and documentation, manage service level agreements, and quality performance expectationsPartner on new hire initiatives, and mentor and onboard new managers with high growth potentialIdentify and analyze customer facing issues, build and implement root cause solutions through process improvement initiatives through Lean Sigma Six and the Gemba Process

Indiana Memorial Union

Directed 7-15 servers through 500+ catered events ranging from 75-500 guestsResponsible for the execution of catered events; direct and supervise staff, coordination with upper management, executive chefs, wedding planners, florists, and clients through specific details and special requests, organized table service, set up and break down, and sanitationTrained new hires, mentored incoming supervisors, and ensured employee compliance with health and safety procedures

Winchester, Ky

Responsible for team performance; evaluate and reported on team performance, coached and delivered disciplinary action Assisted in recruiting, training assistant interviews, and new hire onboarding Completed a retention project with a focus on elevating new hire turnover through first 4 weeks of production. Conducted a job analysis, designed a realistic job preview, and worked with the recruitment team to implement

Indianapolis, Indiana Area

Oversaw over 50 events for over 1,500 individuals on average a day. Lead the Indy 500 Firestone Victory Dinner for over 3,000 individuals, including the Indy 500 Champion

Indianapolis, Indiana Area

Operated over 30 hour weeks, in addition to mandatory 6 hours of off-duty CPR/Water Rescue Training a month . Administered constant surveillance of individuals in the facility averaging 100-500 a day. Instructed 3 separate swim lesson courses consisting of children pre-school ages 2-6 and youth ages 7-14

Indianapolis, Indiana Area

Completed monthly inventory status checks over in-store merchandise and marketing materials. Mentored and trained new associates on skills such as display building, marketing and promotions, checkout process on registers, and back stocking items

Bachelor Of Science In Public Affairs, Human Resource Management

Bachelor'S Degree, Human Resources Management And Services

Study Abroad Experience, Public Economies In The 21St Century

Six week intensive course in Sydney, Australia