Alexis Mitchell Email & Phone Number

Baltimore, Maryland

• Responsible for all support cases for US customers and the first point of escalation,• Joint ownership of US|UK customer portfolios, and supporting CSMs when needed to ensure an accurate setup and configuration based on set objectives.• Carry out regular audits for my portfolio of customers and report back to CSMs where necessary. Documenting all updates and findings against each customer within the company's internal systems.• Maintain an advanced level understanding of the… Show more • Responsible for all support cases for US customers and the first point of escalation,• Joint ownership of US|UK customer portfolios, and supporting CSMs when needed to ensure an accurate setup and configuration based on set objectives.• Carry out regular audits for my portfolio of customers and report back to CSMs where necessary. Documenting all updates and findings against each customer within the company's internal systems.• Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers.• Managing my time efficiently to prioritize complex support queries in a high-pressure environment.• Setup the billing of US accounts each month, ensuring accuracy• Provide additional ad hoc support to the Customer Experience department as and when required, such as help writing training content, producing process documents, etc.• Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team. Show less

Edgewood, Maryland

• Answer members’ questions courteously• Communicate with members efficiently• resolve both financial and non-financial account discrepancies. • Accept and process account transactions, such as deposits, withdrawals and transfers. • Increase and promote loan account volumes by cross-selling loan products to existing and prospective members.• Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures. • Handle member inquiries… Show more • Answer members’ questions courteously• Communicate with members efficiently• resolve both financial and non-financial account discrepancies. • Accept and process account transactions, such as deposits, withdrawals and transfers. • Increase and promote loan account volumes by cross-selling loan products to existing and prospective members.• Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures. • Handle member inquiries concerning Payroll/Direct Deposit. • Provide detailed and knowledgeable information to members on all Credit Union promotions and special account offerings. • Provide live on-line assistance to members for the education of automated systems, such as ABBY, Loan-Line, etc Show less

Fallston, Maryland

• Address customer complaints, and inquiries.• Recruit hire and train new associates• Assist with on boarding process• Coach and develop a team of 30+ associates, setting high expectations• Drive efforts to avoid shrink by preforming cash audits• Cross trained in 3 different departments to ensure successful running of floor• Answering multi-line phone system and directing calls to appropriate department• Prepare daily deposit and balance cash funds with 100% accuracy… Show more • Address customer complaints, and inquiries.• Recruit hire and train new associates• Assist with on boarding process• Coach and develop a team of 30+ associates, setting high expectations• Drive efforts to avoid shrink by preforming cash audits• Cross trained in 3 different departments to ensure successful running of floor• Answering multi-line phone system and directing calls to appropriate department• Prepare daily deposit and balance cash funds with 100% accuracy according to accounting procedures• Utilizing attention to detail skills in order to find, track, research and reconcile errors for all associates processing sales transactions, ensuring financial accounts accuracy• Document all employee errors related to register transaction• Review and analyze daily activity and management reports; condensing data into smaller reports• Handling over $50,000 in cash daily• Advising upper management on current and future staffing projections• Ensure staffing levels are maintained Show less

Keyser, West Virginia

• Working with word processing applications• Answering multi-line phone system • Data input• Kept appropriate records of all books in library• Typed and mailed library overdue notices• Deliver mail to appropriate personnel• Assist with organizing community events (storytelling, spoken word etc.)