Alexis Pena Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Provide low threshold services to support access to care for individuals struggling with mental health issues, substance abuse, experiencing homelessness, living in temporary shelters, navigation centers, and safe sleep sites. Assessing, engaging, and providing linkages to ongoing services. Focal point: motivating and supporting clients in achieving their goals.

San Francisco, California

Provide intensive clinical care to mentally ill adults in the Assisted Outpatient Treatment and Enhanced Care Management teams. Support, guidance and assistance for patients and families as they navigate through complex healthcare environment. Acts as a communication liaison to understand the patient’s individual needs, desires and concerns. With guidance from a team of clinical social workers, nurses and medical doctors, guides the patient and family to a broad range of specific services that includes: prescriptions, medical appointments, informal counseling, housing services, medical interpretation services, social services and others.

San Francisco, California

Meet with participants on a monthly basis to conduct evaluations for basic living needs. Conduct random home visits assessing for proper living conditions ensuring meeting state standards. Monitor participant’s court hearings, appeal processes and various other immigration applications ensuring client is successful on achieving objectives as discussed in face to face meetings. Generate detailed reports to immigration officers regarding the progress of participant’s case and consulting with clients on feedback received from immigration officers. Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program. Connect the participants with social and medical services that they need. Providing the participants with referrals for their social, economic, health and other needs.

San Francisco, California

Coordinate maintenance and janitorial services with property management. Schedule, organize and set up facilities conference rooms; including room design, equipment/materials, catering, audio/visual, cleaning services and others. Current replacement of agency receptionist on a daily basis; covering breaks, lunch, vacations, etc. Front Desk responsibilities include: greeting guests, answering phones, handling agency inquiries, sorting and distributing mail and arranging travel for employees. Manage special projects like: Employee Directory of the four offices/260 employees, E-Waste Program, monthly Employees Birthday event and office supplies account.

San Francisco, California

Responsible for the daily closing of all previous shifts to ensure that the physical cash revenue was compatible with the information in the systems. Balanced and audited the accuracy of the guest accounts, cashier’s reports, food and beverage revenue, telephone charges and house accounts, and prepared daily operations and accounting reports for management. Performed all Front Desk Agent functions, including check-ins, check-outs, concierge services and responding to guest requests.

Miami Beach, Florida

Primary responsibility was to receive, route, and respond to incoming telephone calls from guests and outside the property, including connecting guests with requested services and providing information about the hotel facilities and amenities. Maintained daily activity log using Guestware software to record, relay, and track all orders, services requests, and repair and maintenance requests and follow up to ensure completion.

San Juan, Puerto Rico

Conducted field investigations of reported cases domestic violence, emotional or physical abuse, negligence, and sexual abuse of children, seniors, and persons with disabilities. Testified in State Court for protective custody and protection orders for victims of abuse, as well as involuntary psychological evaluations. Documented investigations and made recommendations for follow-up case management.

San Juan, Puerto Rico

Trained and supervised twenty Census workers on standards and procedures. Provided, collected, evaluated, and corrected assignments from enumerators. Conducted quality control checks of field work, routes, and documentation to ensure that workers complied with regulations.

Bachelor Of Arts (B.A.), Social Sciences

Certificate, Trauma Informed Interventions