Alexis Wilson Email and Phone Number

- Runs all scorecard and daily reports for the MSP Organization, and assist in running VMS/AV reporting out of ShiftWise and Fieldglass.- Designs and develops SSRS reports to be deployed across the Enterprise Reporting Applications.- Develops, enhances, and documents the current reporting architecture.- Automates and visualizes data out of VMS data marts; build interfaces to allow visibility and insight into to pipeline and fill rate for our MSP clients.-Works in conjunction… Show more - Runs all scorecard and daily reports for the MSP Organization, and assist in running VMS/AV reporting out of ShiftWise and Fieldglass.- Designs and develops SSRS reports to be deployed across the Enterprise Reporting Applications.- Develops, enhances, and documents the current reporting architecture.- Automates and visualizes data out of VMS data marts; build interfaces to allow visibility and insight into to pipeline and fill rate for our MSP clients.-Works in conjunction with other IT/Development and Business groups to understand functionality, scalability, performance, security, and integration reaquirements from the reporting perspective; and translate these requirements into functional, scalable and reusable components for our application development framework.- Drafts executive summaries, written reports, and presentations of findings as necessary.- Develops and executes various presentations, internal or external.- Develops, generates, and distributes ongoing reporting of key business indicators, operational metrics, and departmental metrics as scheduled.- Develops strong working relationships with division leadership, functional business leaders, and domain experts within company. Is a strong partner and trusted advisor to the business (internal consultant).- Identifies opportunities to use analytics and reporting toolsets to influence decision-making and achieve business objectives.- Manages process improvement initiatives within agreed upon time frames. Works across functional silos to deliver improvements and conduct regular process reviews.- Works on complex business problems, analyzing and documenting current systems and business processes to determine process or system needs that will improve performance and/or increase efficiency.- Designs and builds data models for drill-down exploration and visualization for discovery to probe and test hypotheses iteratively and arrive at reliable and useful insights. Show less

-Designing personal business logos, flyers, event posters.-Creating sketches and layouts for both websites and logos. -Contractual work for creating responsive websites.

-Sent, updated, processed, and finalized client’s orders prior to printing. -Role focused on using numerous servers/programs simultaneously, while operating on multiple computers. -Created and implemented new procedures to increase productivity. -Trained and assisted fellow co-workers on new procedures, answering questions and resolving issues, distributing/managing workloads. -Frequently created spreadsheets/word documents to track productivity and help increase company… Show more -Sent, updated, processed, and finalized client’s orders prior to printing. -Role focused on using numerous servers/programs simultaneously, while operating on multiple computers. -Created and implemented new procedures to increase productivity. -Trained and assisted fellow co-workers on new procedures, answering questions and resolving issues, distributing/managing workloads. -Frequently created spreadsheets/word documents to track productivity and help increase company efficiency. Show less

-Role focused on speed and accuracy while delivering world class customer service. -Achieved employee of the month,1 and was frequently the leader in upselling current promotions. -Frequently created and updated customer memberships and entered them into our computer database. -Managed front desk while handling all incoming and outbound phone calls. -Assisted managers with nightly inventory, large money deposits, and paperwork.

-Handled high volume calls while processing orders & payments, addressing escalated customer complaints, assisting with technical support, explaining billing, entering detailed records and creating custom product packages.-Created new customers in database as well as updated existing customer’s account information.-Promoted to Customer Retention Group and received employee of the month twice.-Consistently kept call metrics in top 10 out of 350 employees and had customer service… Show more -Handled high volume calls while processing orders & payments, addressing escalated customer complaints, assisting with technical support, explaining billing, entering detailed records and creating custom product packages.-Created new customers in database as well as updated existing customer’s account information.-Promoted to Customer Retention Group and received employee of the month twice.-Consistently kept call metrics in top 10 out of 350 employees and had customer service rating of 90% or greater.-Handled high volume calls while processing orders & payments, addressing escalated customer complaints, assisting with technical support, explaining billing, entering detailed records and creating custom product packages. Show less