• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.• Compiled customer feedback and recommended service delivery improvements to management.• Provided management with daily log reports on calls, complaints, resolutions, order statuses, and escalations.• Energized and motivated in performing sales floor activities including merchandising and selling.• Engaged customers on the phone by greeting them, answering questions on products or services and asking questions to identify needs.

• Accepted orders and processed payments using a point of sales system; processed credit cards, checks, gift cards and coupons.• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.• Quickly resolved issues using patience and understanding, which aided in building rapport and relationships with clients.• Refilled and rotated items on shelves to maintain well-stocked inventory.• Collaborated on hiring and termination decisions with management.