Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Maintained composure and patience in face of difficult customer situations. Processed an average of 50 inbound and outbound technical support calls per work day. Helped customers track and ship packages. Support customers and sales reps with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Resolved customer complaints and concerns with strong verbal and negotiation skills. Troubleshot product issues, placed orders under warranty for replacement parts. Created new customer accounts and orders, also conducted exchanges, product returns, and account reiembursments.

Took necessary steps to meet customer needs and effectively resolve food or service issues, up-sold additional menu items, beverages and desserts to increase restaurant profits, recorded customer orders and repeated them back in a clear, understandable manner, correctly received orders, processed payments and responded appropriately to guest concerns, and communicated clearly and positively with co-workers and management.

Collected customer feedback and made process changes to exceed customer satisfaction goals, provided accurate and appropriate information in response to customer inquiries, mastered customer service call script within specified time frames, provided cross training to 5 staff members, and extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates

Completed on average 15 daily outbound calls generating in home and on-line sales demonstrations, shared product knowledge with customers while making personal recommendations, received and processed cash and credit payments for purchases, described use and operation of merchandise to customers, placed special merchandise orders for customers, and maintained friendly and professional customer interactions.

Assisted guests with making menu choices in an informative and helpful fashion, maintained knowledge of current menu items, garnishes, ingredients and preparation methods, delivered exceptional service by greeting and serving customers in a timely, friendly manner, regularly checked on guests to ensure satisfaction with each food course and beverages, skillfully anticipated and addressed guests' service needs, consistently adhered to quality expectations and standards, accurately recorded orders and partnered with team members to serve food and beverages, routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators, facilitated prompt and accurate seating and service of all guests, guided guests through the dining rooms and provided needed assistance