Alexis Chavez Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York

• Provide level I - III support to over 400 employees at HQ and other properties across the country.• Image and push packages on Windows 10 computers using Ivanti (LANDesk)• Display strong project management skills to complete cyber security and helpdesk projects.• Lead IT initiatives for co-working business unit.• Manage Cisco phone system and VOIP phones.• Configure and deploy new computer systems, mobile devices, and ensure the transfer of data.• Setup, maintain, and upgrade AV equipment in conference rooms.• Purchase software licenses and new computer equipment as needed.

Greater New York City Area

• Identify needs for technical support, determine level of support warranted and provide support to end users, including LAN connectivity, hardware, software, network, printing, audio visual and telephony issues • Work with team members to ensure timely quality of technical service to clients and users • Prioritize service requests and set level of expectation with regarding IT issue resolution • Identify and provide instruction and training on hardware and software within area of expertise • Respond to inquiries from employees, managers, clients, vendors and other outside parties and deal with users who drop-in for immediate support

Greater New York City Area

• Responded to Help Desk tickets from problem-diagnosis through resolution and customer follow-up • Document help desk tickets/resolutions using Track-It! • Assisted users on Microsoft Office Suite issues (Excel, Word, PowerPoint) • Utilize Active Directory to reset users passwords, unlock accounts • Maintained and repair computer hardware/software issues • Managed a high-volume workload within a deadline-driven environment • Reimaged, update, and maintain PC/MAC computers/laptops by using Ghost/Apple Disk Utility • Performed installations, upgrades, maintenance and troubleshooting for Windows 7/Mac OS 9/ X Lion • Provided iPhone/Android/Blackberry assistance to users with wifi access, and email issues • Diagnosed and resolved end-user network or local printer problems, Internet, and local-area network access problems

Greater New York City Area

• Lead comprehensive tours, providing information and advice for incoming freshmen and their parents.• Accommodate prestigious guests and support event staff at high-profile presidential and special affairs.

Bachelor'S Degree, Computer Science

Activities and Societies: Men's Fencing Team, Fencing Club

Regents Diploma With Honors

Activities and Societies: Men's Fencing Team, Latin Club