Alexis Cupani Email & Phone Number

As a Customer Technical Support at ADT, I provide high-quality technical assistance and customer service to clients who use ADT's security and smart home products and services. I troubleshoot hardware and software issues, resolve network connectivity problems, and handle customer inquiries using various communication channels and tools.I leverage my Bachelor’s degree from Wichita State University and my previous experience as an Inside Sales Representative at Regal Plastic to understand the needs and goals of clients, build and maintain strong relationships with them, and offer tailored solutions that enhance their satisfaction and loyalty. I also contribute to ADT's revenue growth by identifying and pursuing upsell and cross-sell opportunities, and by achieving and exceeding sales targets. I am passionate about delivering top-notch customer service and account management, and I am always eager to learn new skills and technologies.