Luke Herchenbach Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

As an Enterprise Customer Success Manager, I own the management of relationships with our growing Enterprise Customer base. This includes driving the adoption of our software among end users, delivering measurable ROI in Quarterly Business Review (QBR) format with client stakeholders, and I am directly responsible for the renewal process for these partnerships. I have been successful in developing and executing strategic account plans, identifying growth opportunities, and ensuring customer satisfaction. I have also been responsible for identifying customer pain points, and partnering with internal teams to develop and deliver solutions that meet their unique needs.

Tampa, Florida, United States

As an Enterprise Customer Success Manager, I built and maintained relationships with our Enterprise customers. I helped them use our software, showed them the value during Quarterly Business Reviews, and managed the renewal process. I created account plans, found growth opportunities, and made sure customers were satisfied. I also worked with internal teams to solve customer challenges and deliver the right solutions.

Tampa, Florida, United States

Support and manage a $4M client portfolio. I provide IT insights, tools, and resource recommendations that help build research backed strategic decision making. Additionally, I partner with sales executives to forecast and reduce account risk. I lead strategic planning sessions with C-Level Executives and IT Leaders to help them come to conclusions about their top priorities resulting in time and cost savings, and risk mitigation.

Tampa, Florida, United States

Managing relationships with Large Enterprise Customers while delivering key strategies in their partnership with CVS as a Pharmacy Benefit Manager.

Northbrook, Illinois

Chicago, Illinois