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Ami Toprani, Leed Ap Email & Phone Number

Technical Support Lead | AutoCAD SME | Customer Enablement at Autodesk
Location: United States, United States, United States 6 work roles 2 schools
1 work email found @autodesk.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Role
Technical Support Lead | AutoCAD SME | Customer Enablement
Location
United States, United States, United States
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Who is Ami Toprani, Leed Ap? Overview

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Quick answer

Ami Toprani, Leed Ap is listed as Technical Support Lead | AutoCAD SME | Customer Enablement at Autodesk, a company with 5001 employees, based in United States, United States, United States. AeroLeads shows a work email signal at autodesk.com and a matched LinkedIn profile for Ami Toprani, Leed Ap.

Ami Toprani, Leed Ap previously worked as Technical Lead | AutoCAD at Autodesk and Senior Technical Support Specialist at Autodesk. Ami Toprani, Leed Ap holds Masters In Architecture, Architecture from Northeastern University.

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*@autodesk.com
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Profile bio

About Ami Toprani, Leed Ap

Creative, energetic, and self-motived individual with a good mix of Design, Architecture and Technical Support background to drive key Design decisions and debug Architecture software issues. • Expertise in architectural area planning, drafting and building technologies.• Proficient in Computer Aided Design Experience (AutoCAD, SketchUp, Adobe Illustrator)• Strong understanding of Integrated Building Systems.• Experience in handling projects from conceptual level to execution.• In‐depth knowledge of color, materials and finishes to put technical details together.• Skillful in concept design with good hand for quick design sketches.• Team player and ability to make individual contributions added with effective communication skills.• People-minded in communications and empathizing with, responding to, and problem-solving customer issues• Prompt in making timely decisions based on sound logic and consideration of the consequences• Take initiative and have a strong sense of ownership with a bias for action and willingness to role-up sleeves• Organized when it comes to clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner• Strategic when offering articulate recommendations and rationale and builds support with key decision makers• Actively listening to others in order to communicate technical information clearly and concisely• Adapting to change, and seeking out ways to develop new skillsSpecialties: Software Skills: Auto-CAD (multiple products), Sketch Up, Adobe Illustrator, Microsoft Office, Salesforce.

Listed skills include Sketchup, Revit, Autocad, Illustrator, and 7 others.

Current workplace

Ami Toprani, Leed Ap's current company

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Autodesk
Autodesk
Technical Support Lead | AutoCAD SME | Customer Enablement
San Rafael
Website
Employees
5001
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6 roles

Ami Toprani, Leed Ap work experience

A career timeline built from the work history available for this profile.

Technical Lead | Autocad

Current

San Francisco, CA, US

  • As a Team Lead, I am responsible for driving multiple initiatives in the following areas.Team Lead responsibilities
  • SLA ownership - Identify, analyze and refine gaps due to which SLA gets breached in EP cases.
  • Work with Global hub managers to enable new hires to send out meaningful first responses.
  • Collaborate with my peers to get a processes in place to tackle issues faced by AutoCAD, Civil 3D and BIM teams. Customer Engagements
  • As a blended specialist and Technical Team Lead, I support Subscription, Premium and EP customers on their technical queries and handle their support tickets.
  • Drive ownership of escalations and make sure they are addressed to customer’s satisfaction. Enablement
May 2022 - Present

Senior Technical Support Specialist

San Francisco, CA, US

  • As a Senior Technical Support Specialist and Geo-escalation lead responsible for AutoCAD, AutoCAD LT, AutoCAD Architecture and MEP products, I drove the following responsibilities.
  • Onboarding and cross training - Identify and cross train technical support specialists to make sure they are following best practices around guidance and process.
  • Collaborate with ISE and other GELs by updating them about the current trend. o Discuss about measures we need to control the impact on customers. o Collect Product team feedback. o Gather all the needed technical.
  • Create supportability reviews for nominations of defects that need to be prioritized for updates, hotfixes as well as new versions.
  • Collaborate with Technical Enablement Specialists of multiple products to create Upskilling Pathway to enable Technical Support Specialists.
  • Set up Intelligent Swarming process for AutoCAD Toolsets, collecting data from Teammates and collaborating with Managers and Senior Managers.
Apr 2022 - May 2022

Technical Support Specialist

San Francisco, CA, US

  • As a Technical Support Specialist I was responsible for resolving customer issues reported via multiple channels for AutoCAD, AutoCAD LT, AutoCAD Architecture and MEP products.
  • Engaged in a variety of proactive support activities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
  • Responded to support requests via multiple channels and following documented processes
  • Document support interactions in a company-wide case management system
  • Advance unresolved issues to senior staff as required
  • Research, verify, and document product defects
Nov 2018 - Apr 2022

Freelance Architectural Designer

Self
  • Designing schematics specialized in space programming and site planning as well as developing elevations, sections, 3D renderings and architectural details of residential projects, playground equipments and.
  • Responsible for analyzing reports, drawings, maps, aerial photographs, related to Geological, Topographical and Zoning data to plan and design projects.
  • Created construction drawings of antennas & related Wireless Telecommunication equipment using site sketches.
  • Knowledge of telecommunication equipments and structural drawings.
  • Designed and prepared detailed construction drawings for home renovations in Braintree, MA and Boston, MA.
  • Created schematic and design development drawings for a luxury home in Kerala, India.
Feb 2009 - Nov 2013

Intern Architect

Psa Dewberry
  • Developed, Designed and updated proposal drawings to help team present final drawings to the MBTA officials on creating a new facility for CNG buses at Forest Hills, MA
  • Designed presentation drawings for current and future projects using AutoCAD and Adobe Illustrator.
  • Researched Interior and Exterior finishing materials and helped with selection and finalization.
  • Performed quantity analysis and created documents for the interior and exterior finishes.
  • Prepared construction details for the proposed building.
Jun 2007 - Aug 2007

Architect

Ajit Bhuta And Associates
  • Institutional Projects: A.C.Patil College of Engineering, Gurukul School
  • Developed designs, drawings and interior layouts of 11500 sq.meter space using AutoCAD.
  • Produced onsite detailing, client presentation, and calculating quantity and billing details.
  • Created conceptual designs for the institutes comprising of schools, colleges, an auditorium & banquet halls.Residential Projects: Neelkanth Kingdom, Neelkanth Woods, Neelyog complex.
  • Lead Architect responsible for conceptual designing, site development, individual building design and drawings of an 84500 sq.meter space.
Jan 2003 - Dec 2004
Team & coworkers

Colleagues at Autodesk

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2 education records

Ami Toprani, Leed Ap education

Masters In Architecture, Architecture

Northeastern University

B.Arch., Architecture

University Of Mumbai
FAQ

Frequently asked questions about Ami Toprani, Leed Ap

Quick answers generated from the profile data available on this page.

What company does Ami Toprani, Leed Ap work for?

Ami Toprani, Leed Ap works for Autodesk.

What is Ami Toprani, Leed Ap's role at Autodesk?

Ami Toprani, Leed Ap is listed as Technical Support Lead | AutoCAD SME | Customer Enablement at Autodesk.

What is Ami Toprani, Leed Ap's email address?

AeroLeads has found 1 work email signal at @autodesk.com for Ami Toprani, Leed Ap at Autodesk.

Where is Ami Toprani, Leed Ap based?

Ami Toprani, Leed Ap is based in United States, United States, United States while working with Autodesk.

What companies has Ami Toprani, Leed Ap worked for?

Ami Toprani, Leed Ap has worked for Autodesk, Self, Psa Dewberry, and Ajit Bhuta And Associates.

Who are Ami Toprani, Leed Ap's colleagues at Autodesk?

Ami Toprani, Leed Ap's colleagues at Autodesk include Anjie Chen, Leandro Morais, Jun Yang, Jyooti Jyooti, and Jun Liu.

How can I contact Ami Toprani, Leed Ap?

You can use AeroLeads to view verified contact signals for Ami Toprani, Leed Ap at Autodesk, including work email, phone, and LinkedIn data when available.

What schools did Ami Toprani, Leed Ap attend?

Ami Toprani, Leed Ap holds Masters In Architecture, Architecture from Northeastern University.

What skills is Ami Toprani, Leed Ap known for?

Ami Toprani, Leed Ap is listed with skills including Sketchup, Revit, Autocad, Illustrator, Architectural Design, 3D Rendering, Photoshop, and Gis.

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