I love to pick my brain and use my creativity to find a solution to an issue. I am a skilled, outgoing, and motivated individual passionate about technology. Through the acquisition of certifications as well as hands-on technical support experience I have strengthened and developed skills in technical troubleshooting, customer service, networking basics, operating systems, hardware knowledge, security, and more. I am committed to continuous learning and professional development, actively engaging in courses, labs, and practical experiences to stay at the forefront of technological advancements. I also enjoy supporting others who are aspiring to break into Tech, fostering a collaborative and growth-oriented community.
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Information Systems SpecialistOnerail Oct 2024 - PresentOrlando, Florida, United States -
Desktop Support AnalystOnerail Sep 2024 - Oct 2024Orlando, Florida, United States -
Assistant AdministratorEarle M Jorgensen Company Mar 2022 - Sep 2024Orlando, Florida, United States• Managed the reception area, employing strong communication and organizational skills to handle incoming calls, resolve discrepancies with suppliers, and processed invoices using a computerized system.• Utilized problem-solving and technical skills to troubleshoot and resolve issues with Lanier and HP printers, enhancing operational efficiency. • Configured and set up thermal printers, ensuring 100% functionality and compatibility with existing systems.
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Technical Support RepresentativeApple Aug 2020 - Aug 2021Orlando, Florida, United StatesEmployed by Kelly Services LLC (short contract position) • Achieved a 95% first-contact resolution rate for technical issues, including software and hardware issues, internet connectivity problems, email discrepancies, application troubleshooting, and password management.• Resolved data sharing and synchronization issues to ensure data integrity and availability across all devices.• Ensured optimal performance and security by verifying and configuring hardware and software setups for Apple devices. -
Customer Service RepresentativeLowe'S Companies, Inc. Sep 2017 - Aug 2020Orlando, Florida, United States• Assisted an average of 100 customers per shift, effectively resolving inquiries and processing transactions.• Handled product returns and provided comprehensive information about merchandise and store policies, showcasing strong problem-solving and communication skills.• Recognized for outstanding performance and awarded as Employee of the Month, demonstrating dedication and commitment.
Alexis D. Education Details
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Associate'S Degree
Frequently Asked Questions about Alexis D.
What company does Alexis D. work for?
Alexis D. works for Onerail
What is Alexis D.'s role at the current company?
Alexis D.'s current role is Information Systems Specialist.
What schools did Alexis D. attend?
Alexis D. attended Valencia College.
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