I work with a great team of service professionals with the mission of improving service relationships and thus achieve sustainable growth and performance for our clients.We constantly thrive to design, bring alive and manage 6 critical deliverables for our clients:1. Clarity of the value that great service represents for the customer and the company (Return on service) - e.g. What is the value of a Promoter vs a Detractor client? 2. Clarity on which customer segments we should prioritize our service improvement efforts - e.g. Which are the segments most sensible to service improvements?, Which of them will actually pay for extra service? 
3. Clarity on key loyalty drivers - i.e. Let´s not work on improvements customers mention most, let´s work on what will have the most statistical correlation with overall loyalty and deep into the root causes.
4. Clarity on how we should improve based on the voice of the customer - i.e. If you are not devoting enough time reading, listening, observing the voice and behavior of the customer is very likely you will come up with action plans that might not improve loyalty.
5. Clarity on how we organize for improvement - In our experience this is the most underestimated and most transcendent job you can do to excel in customer service, yet a lot of work and best practices have been developed for success. Actually, here lies the greatest input of Net Promoter System: acting on three levels i) recovering service, ii) improving front line processes and iii) working on structural causes (like policy and support processes). 
6. Clarity on how we keep learning - This is what makes it a Journey and not a project. Continuos learning is what has made good companies great and it is a designed process. If you are determined to become a Customer Centric Organization and are looking for professional help send me an Inmail, I will be pleased to arrange a discovery call and take it from there.