Alexis Hernández Email & Phone Number

Mexico City, Cdmx, Mx

Surrey, Columbia Británica, Canadá

Responsible for creating, coaching, and leading Cascadia Scientific’s Global Account Management and Customer Success teams, overseeing 5 direct reports. Focused on delivering AI insights to mining customers to reduce fuel consumption and emissions. Manage annual quotas based on upselling, renewals, and pilot project conversions. Additionally, serve as Product Owner, developing the roadmap and prioritizing enhancements to maximize customer benefits. Also responsible por Partner / Channel Management in post-sales areas. Creation of post-sales strategy working with cross-functional departments like Data Science, Technical Support, Software, Engineering and Logistics.

Ciudad De México Y Alrededores, México

Lead relationship management for Mexico, Central America, the Caribbean, and Bolivia. Responsible for renewals and post- sales activities in these regions, ensuring exceptional customer experiences with zero trust and fraud prevention solutions. Primarily focused on the banking sector, with additional experience in the hospitality, automotive, theme park, and telecommunications industries.

Ciudad De México Y Alrededores, México

Focused on helping customers achieve success by aiding in contingent staffing and permanent recruitment, with a specialization in the telecommunications market. Led the analysis and measurement of customer satisfaction, consumption, and utilization of hired staff. Negotiated cross-selling opportunities to expand our presence in customers. Managed between 6 to 30 direct reports depending on project requirements.

México

Responsible for designing and operating post-sale solutions for partners and end customers in Mexico, overseeing a team of 4 direct reports. Accountable for services forecasting and P&L for the Mexican market. Focused on delivering specialized products, such as handhelds and mini printers, to enhance operational efficiency, particularly in the retail sector. Managed relationships and coordinated projects with cross-functional departments, including Customer Support, Customer Repairs, Finance, Pre-Sales, and Engineering.

Ciudad De México Y Alrededores, México

Reports to NoLA Enterprise Support Manager. - Post-Sale Customer Care Support Duties. - Administrative day to day operations for Mexico. - Responsible for support for Colombia, Ecuador & Venezuela. - Dealing with 95% of Zebra Enterprise Portfolio. - Project Management Operations for Critical Accounts. - Management with our Product Managers, Repair Center, Call Center, USA & Canada Engineering team, Supply Chain, Materials Team and Trade Compliance in order to keep to day and running our Enterprise Portfolio and mid-term/long-term road map. - Support Service P&L analysis and discussion.

Focused on the day-to-day operational issues that affect customers and first point of contact for all repair/quality issues.

Warranty reclaim approval for Latin America and Project Leader for Web Application.

Msc In Artificial Intelligence, 98 / 100 With Excellence Honorable Mention, Canada Eca Equivalence: 6360882Imm

Master Of Business Administration - Mba, 96 / 100 With Honorable Mention, Canada Eca Equivalence: 6111409Imm

Activities and Societies: Beta Gamma Sigma

Engineer'S Degree At Telecommunicatons And Electronics Systems, 92 / 100

Diplomatura, Finanzas