Thomas De Silva Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

I'm heading Zendesk's Customer Success teams for Nordics & Benelux. Our goal is to enable our customers to achieve their business goals using Zendesk and make sure they get Bang for their Buck!Zendesk is a CX first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.Our software is powerful and flexible and scales to meet the needs of any business. Even yours.Zendesk serves businesses across hundreds of industries, with more than 160,000 paid customer accounts. Zendesk is headquartered in San Francisco and operates worldwide with 16 offices in North America, Europe, Asia, Australia, and South America.

København, Hovedstaden, Danmark

I'm the trusted strategic CX advisor to Zendesk customers in the Nordics and DACH. My goal is to enable our customers to achieve their business goals using Zendesk.

Syddanmark, Danmark

Odense, Syddanmark, Danmark

Customer and employee experience are closely connected!@helphouse.io I manage a bunch of talented techies. Together we form Customer Excellence. In short, Customer Excellence is about being excellent in the eyes of your customers. A simple concept, but very important! On top of that, I nurture a strong and healthy culture through employee engagement.We do that by:Being clear on what our customer needsAdding valueCommunicating effectivelyEmpowering our customer-facing staffListening and learningKeeping track and following uphelphouse.io is the largest Zendesk Master Partner in Europe and we help some of the biggest brands optimize their customer service workflows by implementing best practice and custom solutions in Zendesk. As both Master Implementer and Master Solution Provider we can help you with everything within Zendesk from licenses over implementations to optimization. Besides that, we’re making popular integrations for Zendesk Marketplace and have made integrations to Instagram, Shopify, and HubSpot and apps like Google My Business and Google Drive to mention a few.#behelpsome #helphouse #zendesk #customerexperience #customersuccess #saas #startup #omnichannel #expert #python #react #software #employeeexperience

Odense Området, Danmark

#behelpsome #helphouse #zendesk #customerexperience #customersuccess #beawesome #omnichannel #expert

Odense Area, Denmark

Customer Success DevelopmentEmployee EngagementManagement, Coaching, MotivationNPS and CSATTraining, EducationRecruitingProject ManagementKPI deliveryBusiness DevelopmentIT DevelopmentHR developmentExecutive SupportEsoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, the USA, and Australia who rely on us for our fast service, our innovative solutions, and the high and consistent quality of the solutions we deliver. Each day we receive thousands of images from our clients that we edit and return within 24 hours. Our relentless focus on quality has earned us a client satisfaction rate of 99% and a net promoter score of well above 50%.

Vejle Area, Denmark

Management, training and educationEvent ManagementHR DevelopmentProject ManagementRecruitingKPI deliveryBusiness DevelopmentManaging venues, accommodation, hospitality and logisticsKey Account SalesPoint of contact for national and international federationsAssisting the CEOMaking reports for management

Middelfart, Denmark

Management and RecruitingHR DevelopmentProject ManagementBusiness DevelopmentManagement of booking events, courses, accommodation and hospitalityKey Account SalesAssisting the Board of DirectorsAccounting and PayrollFinancial Reporting

Odense Area, Denmark

Project managementResource planningScreening candidates for HRFinancial ReportingOffice AdministrationInternational Coordination

Odense Area, Denmark

Performance and operational management of 20 sales advisersRecruitingManagementKPI DeliveryBusiness DevelopmentCoaching

Copenhagen Area, Denmark

Development of CRM systemProject ManagementBusiness DevelopmentQuality AssessmentDefining and developing workflowCost-benefit analysisProduct and campaign development

Copenhagen Area, Denmark

Performance and operational management of 35 employees - retention and sales department and the reception.RecruitingManagementKPI DeliveryBusiness DevelopmentCoaching