● Facilitated ongoing training and education regarding DEI & EPIC for all national Aramark within JPMC accounts● Responsible for overseeing and creating all EMPOWER programming specific to Ohio● Financially responsible for 5 locations across a campus ● Directed a team including 4 supervisors and an executive chef● Partnered with local minority owned businesses to engage guests to drive sales through increased participation● Implemented successful business strategies to increase revenue and target new markets.● Created effective business plans to focus strategic decisions on long-term objectives.● Directed and coordinated financial/budget activities to fund operations and maximize investments.

● Financially responsible for five profit centers serving 8,000+ guests daily● Managed five supervisors & their teams● Managed largest gross income licensed Starbucks despite limited hours● Oversaw regional flagship stores of “Which Wich” and “Saladworks”● Implemented new programs to drive participation● Marketing for all aspects of the business● Facilitated weekly & monthly inventory counts

● Developed departmental goals, objectives and standards or performance ● Encouraged team building for all associates● Service recovery for guests● Marketing for all aspects of the business● Financially responsible for the business● Interviewed and trained staff● Facilitated monthly inventory counts● POS operating systems, reports and cash handling

● Developed departmental goals, objectives and standards or performance ● Encouraged team building for 50+ associates● Service recovery for guests● Marketing for all aspects of the business

● Supported and coordinated transition from one contract company to another ● Developed departmental goals, objectives and standards ● Patient Satisfaction Coordinator● Coached and trained 50 associates biweekly ● Encouraged team building between 150+ associates● Daily patient rounds on 200+ patients● Service recovery for patients and family members

● Responsible for food quality● Ensure detailed patient dietary restrictions are met● Weekly and Bi-weekly ordering● Execute catering conferences for physicians, administrators and staff ● POS operating systems, reports and cash handling● Supervising hospital cafeteria and patient meals