Manager of a successful team including instructional designers and learning specialists. Project manager of current training initiatives. Collaborative teammate on the global contact center knowledge management team. Effective evaluator of onboarding training programsProven success in implementing data transparency to learning programs, evaluating current states and improving metricsExperienced in partnering with and enabling off shore contact centers for business needs. Data analyst using NICE CXOne platforms and Microsoft applicationsLearning Program Curator for various corporate roles

Analyze state standards for teacher preparedness program and create study guide material for an online preparedness programOrganize content and create informational graphics for a study guideCreate practice test questions aligned with state standards that adhere to state regulations within the state

-Trusted change agent and leader in solutions and communication / collaboration-Expert Collaborator within teams-Leadership development for agents in the company-Content Creation with Articulate 360, ispring, and Canva-LMS Management with Litmos-Online and Hybrid Training of clinical, salesforce and soft skill practices-Project Management for training initiatives and process refinement-Direct Instruction of Salesforce UI-Direct Instruction of soft skills, overcoming objections, sales-Manage, inspire and motivate Training Team, Team Leads and Mentors-HR Responsibilities such as on boarding, event planning / management, etc. -Data Analysis for Training Needs and ROI-Feedback Loop Creation and Implementation-Professional development for new and existing roles-Standards Alignment for Objectives and Course Material

Team Lead, Student Council Rep, Chosen Ambassador, Trusted Colleague

ELAR teacher and cross curricular lead.