- Ensuring current policies are aligned for productive support experience- Aligning with stakeholders on missing information from policies- Monitoring support tickets for bugs, outages, and known issues

- Managed tagged and listening engagement on social platforms such as Facebook, Instagram, and Twitter- Interacted on behalf of the company with high level support concerns including incidents, accidents, and influencer cases- Flagged viral cases to leadership for brand risk management- Special projects including case reviews that may have missing or outdated policies anddo not address consumer concerns

- Created a concise brand plan to ensure consistency in business advertisements- Updated social media with relevant business information such as product, promotions,new items, events- Responded to business inquiries via all social platforms- Monitored community engagement to effectively reach target audience- Updated promotional materials for partners, website and print projects- Planned events to support community artists and encourage a safe space for all

- Main accounts included in-house, retail footwear, and travel & tourism- Managed day-to-day execution of client paid media and paid social, including responsibility for ongoing campaign optimization, budget review and reconciliation, and reporting- Worked closely with the Integrated Media Strategist and Analytics Strategist on pay-per-click campaigns, programmatic media buys, Google Analytics data pulls, social campaign performance, RFPs, analysis, media consumption, and insights- Assisted in construction of media plans grounded in a deep understanding of client businesses, marketing objectives, prime prospect consumers, and the most appropriate and effective media vehicles- Performed market research to uncover media opportunities best suited to help clients accomplish their business objectives- Updated the agency on the latest and greatest in media, new and emerging platforms, best practices, rules and pitfalls of various platforms, groundbreaking campaigns, and content plays- Shared learnings and recommendations with clients to continuously improve campaign performance- Collaborated with Traffic, Production, and Client Leadership personnel to ensure campaign assets are produced to the correct specifications and delivered to media partners in a timely fashion

• Opened and set standards for hostess position within the new hotel as of 2019. • Strengthened my knowledge of wines, crafted espresso, and fine dining.• Listened attentively to guests when they had praises or concerns regarding Aria Café, The Dark Room, and/or Giggly Champagne & Wine Bar.• Booked reservations for two separate outlets; Aria Café and The Dark Room.• Gathered appropriate information on guests to inform serving staff such as VIP status, birthday, anniversary, etc. • Motivated serving staff to provide a one-of-a-kind experience for visiting guests• Confidently spoke on artists and their works within the hotel to engage guests for better experiences

• Assisted Visual Merchandiser in run of floor for two locations to create a flow with clothing and accessories received on average 3-5 times a week.• Created outfits on faced-out stands and on mannequins to display new or in-season items.• Multiple window displays and installations including Faye’s 70th birthday window and holiday themed window.• Assisted Fashion Show Producer in modeling of key items at events, fitting of models, and run of show.

• Connected with management team to discuss daily and monthly goals to ensure our store is successful.• Assisted guest with picking out products that match their or significant other’s personalities for special holidays or events.• Maintained a clean space to ensure product is kept in its best condition and each item makes it to rightful location within the store to ensure the best shopping experience for guests.• Informed clients when our company has special promotions or offers going to ensure return business.

• Worked with Director of Marketing, Center Managers, and Operations team to schedule and attend local events (health fairs, Timber Rattlers Games, Kane County Cougars, Roc Ventures, Doctors events, etc.).• Created/updated flyers and marketing materials on an as needed basis to provide additional support.• Worked directly with Wisconsin television stations for print media or other media partners to confirm accuracy for proof of ad runs. Stations include: WTMJ4, Fox Sports-WI, Fox 6, WISN, CBS58, etc.• Planned a social media calendar of content for Instagram and LinkedIn. Content included new product, company updates, and industry trends.

• Delivered excellent customer service when taking orders over the phone or in person by attending to customer's questions and requests.• Persuaded customers to purchase goods by using knowledge of products.• Displayed a sense of teamwork by working with others to get one or more difficult tasks completed such as closing in a timely matter.• Assisted management staff with training new team members.

• Trained team members to fulfill job position by teaching them policies and procedures using leadership qualities.• Calculated how much product remained in units and managed inventory.• Attended management training and supported other staff members.• Advised foreign employees when working with American guest by setting up job shadowing.Assessed any customer related issues by troubleshooting for the team.