Alexis Moran Email & Phone Number

Canada

• Recruit, train, coach, and support Road Scholar's 170+ domestic Group Leaders.

Remote, Canada

• Responsible for quality and logistics for programs in Florida, Virginia, Washington, D.C., and New England.

Boston, Massachusetts, United States

• Delegated and managed workloads for a three-person regional team
• Responsible for quality and logistics for programs throughout Florida and New England, including high-capacity destinations Key West, Miami, Orlando, and Boston
• Designed content and itineraries to ensure that programs were educationally robust and at a pace appropriate for Road Scholar’s 55 and over demographic
• Built and maintained operational budgets using Travel Studio booking and accounts software
• Worked with marketing and Program Services teams to ensure web and catalogue content accurately reflected program itineraries, and with the pricing team on special offer strategy to drive enrollments
• Contracted and negotiated the best possible rates with regional hotels and motorcoach companies

Boston, Massachusetts, United States

• Worked closely with hotel event coordinators to plan all meals and events on property and ensure that all participants’ dietary and mobility needs were met
• Finalized and sent participant rooming lists to hotel reservations coordinators per contract deadlines
• Used firsthand destination knowledge to oversee logistics and quality control for Florida-based theme-park based programs
• Researched and booked venues and lecturers for programs in Florida, New England, and Washington, D.C.
• Maintained good professional relationships with industry vendors
• Trained Program Assistant to perform essentials duties including book venues appropriate to cost and demographic and troubleshooting quality issues with vendors

Florida (All Areas)

• Executed planned itineraries for groups of 15 – 35 participants for programs throughout Florida
• Maintained a high standard of tour management reflected by positive participant reviews and a Net Promoter Score average of 83 among 252 participants from 11 departures
• Assisted Florida team with planning activities and creating supplemental materials for The Wizarding World of Harry Potter with Your Grandchild program
• Provided valuable feedback to operations team on improving program timing and participant experiences
• Programs led: Kayaking the Everglades: Exploring the River of Grass, Everglades City, FL; Back to Nature: Kayak the Unspoiled Waterways of Florida, Cocoa Beach, FL; Beautiful Sanibel Island and the Southwest Florida.

Tampa, Florida, United States

• Provided care, medication, and treatment to multiple patients on a fast–paced, 39 bed multi-specialty unit
• Worked closely with an interdisciplinary team of physicians, senior nurses, and support staff to coordinate care
• Used clinical judgment to implement plans of care, physicians’ orders, and appropriate nursing interventions
• Documented patient care with the Cerner healthcare record system using Excel and Word
• Maintained patient confidentiality by following hospital regulations and federal privacy standards

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse

Activities and Societies: Student Beneficiary, LCU Fund for Women’s Education, Fall 2013, Spring 2014; Dean’s List, Fall 2013, Spring.

Journalism With Media And Cultural Studies