Alexis Pendon Email & Phone Number

Arizona, United States

Evaluating processes that consist of in-house, compounded products from the lab to the production floor and inbound shipments of collateral and commercial drugsPartner with multiple teams to understand (1) Warehouse Management System and (2) PharmacyManagement System and how inventory flows across one anotherCreated Standard Operating Procedures to set guidelines for all processes handling inventoryPartnered with the Operations team and Analytics team to assist with creating reports and dashboards toimprove efficiency for manual processesDesigned audits to capture new data based on associate performance and qualityStructured a manual Cycle Count plan for the AZ warehouse to comply with SOX requirementsReported out a weekly ICQA summary that recaps prior week performance in cycle count, data entry, auditresults, SOX requirements for each process, and large adjustments.Partnered with Supply Chain and Accounting on creating standard procedures for the fulfillment centers tofollow when completing purchase orders within PMS and WMS systems and NetsuiteImplementing a tracking mechanism for FCs to utilize for flagging inbound and non-conformance vendorissues during receive processEstablished FIFO guidelines in the fulfillment center and created SOP for Stowing and PickingManaging inventory located in 3PLs by tracking expired inventory, requesting cycle counts, and trackinginbound and outboard transfers

Tempe, Arizona, United States

Managing and supporting a team of 20 Leads with escalations impacting inventory at Amazon Robotics Sort Centers network-wideConduct daily and weekly Leadership syncs to review high-risk sites, call-outs, and announcementsPartnering with subject matter experts to communicate high level call-outs and facilitate the execution of quality escalations from start to finish across the networkConducting weekly audits and performance evaluations on Leads to identify improvement opportunities within the programReporting out compliance metrics week over week to determine areas of opportunities and risk.Communicate with Operations, Assistant General Managers,, and Site Leads at bottom performing sites across EST, CST, MST, and PST time zonesDesigned a manager excel report, highlighting failed service level agreements, ticket counts, cost per failed ticket by week, and ticket resolution comparisons per shift cohort.Identifying, managing, and resolving time-sensitive escalations and tracking trends across all shiftsAssisted with editing and writing the program‘s Training Refresher Course which explains standard work, Standard Operating Procedures, and frequently used tools and resources to Leads.

Houston, Texas, United States

Inventory Control Quality Assurance Area Manager at a Traditional Non-Sortable FC.Coach, manage, and develop a team of 50 to 200 Amazon associatesCommunicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when neededCreate, manage, and support recognition programsSupport all safety programs and OSHA compliance to ensure a safe work environment for all associatesEnsure procedures are followed for building security and product loss preventionPartner with the management team to establish and maintain quality control standardsDevelop performance goals and targets to achieve customer demand and ensure accuracy and quality

Cranbury, New Jersey, United States

Provided data and analytical support for ACES utilizing root cause investigation of defects to ensure compliance with quality control parameters.Conducted daily in-depth research of defect trends through ONT Base, diving deep to identify weekly trends to present to senior leadership.Compiled information to lead weekly meetings such as the SpaceMan building utilization meeting and IRDR bin quality meeting.Maintained balance between the physical and virtual bins in the FC by submission of Change Requests (CR) for all capacity modifications.Conducted process optimization with Process Engineer and other support departments to own and execute virtual components of projects. Building wide projects included Zone Stow, Cantilever Bins, Bin Type Conversions, Ladder/Barrel Consolidation.Coordinated with IB, OB, ICQA, and Learning departments to ensure deployment of all physical and virtual changes through the creation of stow school, dropzones, virtual containers, etc.Oversaw the optimization of the TEB6 pick path to eliminate unnecessary travel time for pickers and counters.

Carteret, New Jersey, United States

Established standard work for EWR8 Ambassador Program by partnering with HR and Operations to validate role criteria. Created job aides such as PMV and ARS learning material to deploy with signage and associate engagements.Conducted associate engagements, productivity and quality performance coaching, and Amnesty Last Touch audits across all IB and OB functions.Taught a wide range of classes across departments to assist in cross training, New Hire Orientation, and Onboarding for classes exceeding 50 associates.

East Brunswick, New Jersey, United States

Managing all inbound phone calls, creating, monitoring, troubleshooting, and processing all client orders, building rapport with clients, driving sales both in store and over-the-phone, providing backup to the Customer Service Desk