Alexis Schilf Email & Phone Number

I work as a Sr. Customer Experience (CX) Strategist and Service Designer at the Consumer Financial Protection Bureau. I focus on integrating human-centered and equity-centered design practices and mindsets into internal operations and external public services to better serve our employees and the public. I apply design principles—qualitative research, data analysis, journey mapping, codesign, service blueprinting, systemic design, speculative futures—to solve government challenges in new and creative ways.I also work as an Adjunct Instructor at Northwestern University in the Segal Design Institute where I teach Design Thinking and Doing. Students learn key methods of design innovation and work in teams to apply those methods, learning how to uncover opportunities, explore ideas, prototype solutions, and interact with users.Prior to my current roles, I worked across nonprofits, Fortune 1000, and startups including clients at National League of Cities, Deloitte, Lincoln Electric, Blue Cross Blue Shield, and Design for America. I have over 8 years of experience leading user research, identifying market opportunities, and facilitating design thinking both in North America and abroad. Building upon my foundation in engineering and entrepreneurship, I work at the intersection of human centered design, technology, and social impact. As a strategist and service designer, I have brought over 20 new consumer products to market in addition to leading teams through the research, strategy, and implementation of innovative programs and services. I have a Bachelor of Science in Biomedical Engineering from Case Western Reserve University.See my work at alexisschilf.comAreas of Expertise: design strategy, user research, UX research, service design, entrepreneurship, innovation, human centered design, project management, product development, prototyping, design thinking methods, implementation, program management, workshop facilitation, ethnography, education, public speaking, consulting, multidisciplinary, collaborative, problem solving, strategist, innovator, gathering insights, organizational design, systems thinking, futures design, codesign

Listed skills include Leadership, Communication, Entrepreneurship, Design Strategy, and 28 others.

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  Case Western Reserve University

  Biomedical/Medical Engineering