• Scheduling all production resource for the agency• Liaising with key stakeholders and project team to determine deadlines• Budget management per project• Providing monthly financial forecasts for the Senior Management team• Line management of development team• HR and pastoral care for development team• Client communications where required• Relationship management between production staff and Project Managers and Account Directors

• Work scheduling and delegation throughout the team• Schedule all tasks required by the marketing team - this includes but is not limited to development, design, UX and planning• Ensuring work completion from wider agency• Work alongside the Client Services Delivery manager and the Head of Operations to ensure delivery of development work from the Digital Operative Services and Production teams• Work alongside the Client Services Delivery manager and the Head of Operations to plan resource and upcoming works• Manage any CMS work for marketing clients• Manage translation flow for marketing clients• Project Management and Quality Assurance of all marketing platforms• Work with third party providers and suppliers to ensure platforms have all relevant software added correctly and are tracking effectively to allow the team to analyse• Act as first point of contact for the wider agency to the marketing team, ensuring all work is channelled through and communication is consistent

- To attend client meetings and be first point of contact for all Marketing clients- Invoice management - Proposal writing - Content writing- Social media content and strategy creation- Scheduling teamwork (monthly to do list, plus ad hoc tasks as they come up)- Monitoring and chasing work progress, and liaising with Project Management to ensure works are understood and completed- QA of all marketing websites before they are sent to clients

• Attending meetings and liaising with clients to discuss and identify their requirements• Working with the Senior team to devise campaigns that meet client briefs• Responsible for providing detailed briefs and ensuring they are communicated effectively to both creative and development teams• Liaising with, and acting as the link between the client and the agency by maintaining regular contact with both• Ensuring that communication flows effectively and managing client expectations at all times• Presenting creative work to clients for approval or modification• Have an awareness of financials, ensuring projects run to budget• Writing client reports• Undertaking administration tasks• Arranging/attending meetings

- Account Exec and Product Manager for HOLDEN London, a joint venture for the company, and acting as first point of contact for the client.- Day to day management of social channels and social strategy for the brand.- Researching and writing relevant content for both HOLDEN London and magneticNorth blogs.- Management of all outreach work with bloggers, sponsors and any potential marketing and advertising opportunities.- Responsible for customer experience and all aspects of customer service.- Facilitating all design and development for the brand's eCommerce & blog sites.- Managing all expenditure and keeping up to date finance records.- Providing project and research assistance on other accounts.

- Manage events and accounts from inception to execution – this includes managing venue searches, sponsors, judges and speakers as required, booking systems and keeping accurate and precise records of all income and expenditure.- Deliver high quality levels of customer service with clients and event attendees- Prepare Risk Assessments, Method Statements, Event Plans and Emergency Procedures as required.- Supervise, direct and co-ordinate the activities of staff, subcontractors and participants as required, both during the planning stages and on site at events.- Work with PR agencies, consultants or in-house teams to maximize the promotion of events.- Deliver marketing, telemarketing and social media campaigns to promote events.- Work with clients to decide and source AV requirements.- Liaise with venues prior to, during and post event. Projects include:- Textiles Tea Shop - jointly managing a six week pop up tea shop across Greater Manchester, aimed at getting people back into work in the Textiles Industry.- Project Phoenix CSE Conference 2015 - managing a conference of 120 delegates aimed at sharing the best practice in combatting CSE.- UK Social Media Awards 2015 - awards ceremony for 200 people.- Northern Marketing Awards 2015 - awards ceremony for 400 people.- UK Agency Awards 2015 Judging - taking minutes during confidential judging session.- PRmoment Awards 2015 - managing bookings and income from tickets, and acting as second in command onsite at both events.- Skills for Business Awards 2015 - managing bookings and income in the lead up to the event.- Educate North Awards 2015 - managing bookings and income, and liaising with sponsors in the lead up to the event.Onsite event work includes: Tameside NHS Everyone Matters Awards 2015, CIM North Awards.

- Providing administration assistance in a freelance capacity.- Managing and organising volunteer information. - Completing basic admin including forms for ticketing websites, uploading brochure copy to website; proof reading and ordering brochure copy for the festival. - Working on private and confidential documents in a time sensitive environment in run up to announcement of events for festival.

- Management of ushers, bar staff and cleaners; support for café and box office staff.- Ensuring performances run smoothly – assigning roles to ushers, cash and till reconciliation pre and post performance for bar, café and shop.- Taking on role of Duty Safety Officer and Duty First Aider when on duty.- Communicating with Stage Management and other departments to ensure the smooth running of performances and the safety of everyone in the building.- Responsible for the security of the building, including lock up at the end of the night.- Providing excellent customer service for the best experience from start to finish.- Helping with the running of corporate hospitality events.- Working with LX to ensure the loop system works, and with Stage Management to ensure accessibility is possible at all times.- Interview for FOH Assistants and cleaners, and ensure hours are documented for wages.- Order all stock for the bar and complete the correct paperwork.

- Primarily responsible for the safety and security of the building when on shift. This includes being a trusted key holder, First Aider and Fire Safety Officer, and being main point of contact in case of an emergency.- Be responsible for Front of House staff while on shift, ensuring that excellent customer service is delivered at all times.- Communicate with Technical Department to ensure performances run smoothly and on time, and that all audiences are safe and comfortable.- Complete all appropriate paperwork using Microsoft Office, and be responsible for any Front of House finance while on shift.

- Supporting the Merchandise Manager in supervision of staff, stocking and nightly stock take. - Cash handling, acting as Duty First Aider and being responsible for the movement of stock in order to ensure successful cash reconciliation at the end of each night.- Providing excellent customer service and extensive stock knowledge.

- Management of café bar staff, front of house agents and box office staff, ensuring the smooth running of the theatre during performances.- Till and cash reconciliation.- Ensuring the safety of the building, including locking up, fire evacuation and first aid.- Providing excellent customer service and communication with staff.