Alexander Ma Email & Phone Number

Pasadena, CA

Moorpark, CA

- Act as the primary SQL resource for creating and testing new solutions for manual and automated QA testing for internal company QA Test System- Work with line of business to test and develop live production reporting of the QA test system- Automate manual reporting using scheduled jobs and SSRS to create live intranet accessible reporting and setting up.

Simi Valley, CA

• Subject Matter Expert (SME) assisting other lines of business to develop controls and reporting around their processes
• Develop and maintain business controls, processes and reporting around the Fees Due system regarding risk reporting and tracking
• Create and present monthly Fees Due analytics to senior and executive management and other LOB stakeholders (up to a Senior Vice President level management)
• Prepare management for various meetings to ensure they understand the data they are presenting
• Analyze and monitor monthly reports and routines to ensure there are no gaps in processes and correct issues
• Write and execute SQL queries to extract numerous levels of detail using large data sets for operational and risk reporting

Sherman Oaks, CA

• Respond to, troubleshoot and then resolve miscellaneous technical issues in a corporate call center environment for internal users nationwide
• Administer accounts for employees within a Microsoft Active Directory system environment
• Manage internal and external user accounts within a Proof Point Secured Email system and a Microsoft Exchange email system
• Support technical issues for Pronet/Net Oxygen and Contour loan origination systems
• Maintain Windows XP, Vista and 7 based corporate workstations
• Assist in training all incoming Help Desk Analysts

San Diego, CA

• Troubleshot computers for students, staff and faculty
• Performed on location technical troubleshooting for on campus faculty and students
• Responded to and resolved technical phone inquiries
• Removed viruses from infected computers
• Wiped and reinstalled systems using XP, Vista and Mac OS X

San Marino, CA

• Entered customer escrow information into the database and created file
• Ordered evidence of insurance, payoff information and lien payoff information
• Addressed and resolved phone inquiries from customers
• Organized and filed escrow documents into customers file
• Prepared detailed escrow documents accurately