Alexander Johnson Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, IL

• Worked on the Executive Support team to provide technical support for DRW executives and partners.
• Utilized Active Directory to create/modify DRW user accounts, security groups, and distribution lists.
• Implemented a Covid19 disaster recovery plan to ensure that IT operations smoothly adapted to sudden changes.
• Provided both onsite and offsite technical support utilizing remote tools such as Configuration Manager and Bomgar.
• Maintained corporate email accounts using Exchange Management Console.
• Deployed and updated software packages in SCCM, occasionally utilizing PowerShell scripts in the process.

Chicago, Illinois

• Provided immediate and white glove technical support for executives and VIP staff of Omnicom and its agencies.
• Co-led the growth and development of a new local IT support branding for Omnicom, known as Paige.
• Served as a primary point of technical escalation for eight IT support technicians and multiple agency IT managers.
• Assisted in setting up and troubleshooting AV equipment for high-stakes client pitches and executive meetings.
• Worked with local IT technicians and the IT manager to develop strategies to beat ticket SLA goals.
• Created and maintained a bridge of communication between over 30 Omnicom agencies and local IT support.

Champaign, Illinois

• Utilized an intensive curriculum developed specifically for people diagnosed with mild to severe Dyslexia.
• Provided 1:1 and 2:1 instruction to students ages 10-25

Rantoul, Illinois

• Promoted to an IT Support Team Lead position based on strong technology background and experience.
• Reduced district IT support expenditures by 85% by providing on-site IT support and reducing outsourced support.
• Repaired and recycled district technology to reduce new IT equipment spending by 13% from 2017 to 2018.
• Maintained professional relationships with vendors such as CDWG, Amazon, Apple and PCM to negotiate the best pricing and reduce new computer costs by approximately 30% from the 2014 fiscal year.
• Implemented a technology inventory that follows Federal Grant guidelines and reduced loss/theft by 90%.
• Managed Active Directory and G Suite accounts for approximately 800 students and 120 faculty members.

Rantoul, Illinois

• Granted early tenure by exceeding evaluation and performance standards on the Danielson Framework for Teaching.
• Utilized classroom technology to provide up to date and engaging lessons.
• Monitored student growth data and modified lessons to fit students’ needs.
• Collaborated with the English Team to develop and strengthen core English curriculum.

Crestwood, Illinois

• Provided customer service and managed small and large printing jobs.
• Maintained production machines and computer equipment.
• Worked with production team members to meet business goals and complete customer jobs.

Oak Lawn, Illinois

• Full-time substitute English teacher for a maternity leave position.
• Created and implemented lesson plans that adhered to national and state learning objectives.
• Developed various classroom management strategies to engage students in the learning process.