Alex Smith
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Alex Smith Email & Phone Number

Director, Customer Success at Microsoft
Location: Singapore 20 work roles 2 schools
2 work emails found @microsoft.com 3 phones found area 901 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 3 phones

Work email a****@microsoft.com
Direct phone (901) ***-****
LinkedIn Profile matched
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Current company
Role
Director, Customer Success
Location
Singapore
Company size

Who is Alex Smith? Overview

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Quick answer

Alex Smith is listed as Director, Customer Success at Microsoft, a with 231118 employees, based in Singapore. AeroLeads shows a work email signal at microsoft.com, phone signal with area code 901, and a matched LinkedIn profile for Alex Smith.

Alex Smith previously worked as Microsoft Dynamics SMB Lead Asia, Commercial Solution Area at Microsoft and Azure SMB Leader, Asia at Microsoft. Alex Smith holds Master Of Science - Msc, Cybersecurity from Royal Holloway, University Of London.

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Email format at Microsoft

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{first_initial}{last}@microsoft.com
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Profile bio

About Alex Smith

My speciality is to drop in to any situation and synthesise clarity and leadership, regardless of the discipline involved. Thriving in complex environments with a range of unusual challenges, I want to apply this where I can provide significant impact, innovation and continuous improvement for both myself and the wider organisation.

Listed skills include Gin, Git, Freebsd, Subversion, and 46 others.

Current workplace

Alex Smith's current company

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Microsoft
Microsoft
Director, Customer Success
Singapore
Website
Employees
231118
AeroLeads page
20 roles

Alex Smith work experience

A career timeline built from the work history available for this profile.

Director, Customer Success

Singapore

Microsoft Dynamics Smb Lead Asia, Commercial Solution Area

Current

Redmond, Washington, Us

The Business Applications Global Sales team is a highly specialised organisation designed to support our field and area teams, partners, and customers globally. Our mission is to drive business value and growth with our partners and customers by driving business processes transformation and customer experiences with fully integrated, data first, artificial intelligence (AI) embedded and collaborative applications.As the Asia Timezone Sales Leader for SMB, I hold overall revenue, partner and customer success accountability, and business strategy execution for the Business Applications Solution portfolio. I work closely with the sales segment teams and area partner and field teams to enable partner-first customer-always execution. I also ensure the localisation of global / GTM, while ensuring the representation of the Asia SMB needs at the global stage.The SMB segment for Microsoft captures the breadth of hundreds of millions of individuals and businesses worldwide. Ranging from sole traders and SMEs, all the way to household brands - with a primary focus on enabling our channel partner ecosystem to empower every person and every organization on the planet to achieve more.The Business Applications Solutions Area consists of the Dynamics 365, Power Platform applications including our CoPilot offerings. Within the Small and Medium Business segment, Dynamics 365 Business Central is our hero product, offering an unparalleled opportunity to quickly modernise business.

Nov 2024 - Present

Azure Smb Leader, Asia

Redmond, Washington, Us

Leading the Azure Small and Medium Business segment, across sales, GTM, and Azure Success through partner ecosystem. The SMB segment represents some of Microsoft's most innovative customers, across every industry and every organisation. As a through-channel scale segment, there is significant overlap and execution with T1 and T2 partners, programmes and engines, and self service solution excellence.

Jul 2023 - Nov 2024

Customer Success Leader (Azure)

Redmond, Washington, Us

As the Azure Customer Success Lead, I lead the Azure Customer Success function for Asia Pacific with a focus on Infrastructure, AppInnovation, Responsible AI, and Security. I have the pleasure of helping to model, coach, and care for a team of over 100 Cloud Solution Architects and Customer Engineers across a dozen countries, with a focus on bringing better-than-ever customer experience across all industries.I also act as a technical and operational backstop for our largest customer challenges - through the gamut of innovation ideation to engineering challenges.We have an amazing team of technologists in our organisation, and we're hiring! Check out our available roles in Customer Success: https://careers.microsoft.com/us/en/c/customer-success-jobs

Mar 2020 - Sep 2023

Senior Technical Sales Manager, South East Asia (Ph, Th, Vn)

Redmond, Washington, Us

TSM / CSA Manager for Philippines, Thailand and Vietnam; Area Lead for Cloud Architecture

Oct 2018 - Mar 2020

Area Technical Solutions Lead, Cloud Architecture

Redmond, Washington, Us

Brought in to lead the technical direction within Microsoft Asia Pacific to change the way customers realise digital transformation, through a "ONE Microsoft" culture. Providing leadership and consolidation of engagement between Microsoft Consulting, Azure Platform Engineering, and the Commercial Sales Group.Pursuit Owner for APAC’s top deals, managing multi-stream delivery programme of consultants across 5 countries.– Primary interface from engaged field team to Azure Engineering groups– Leader for large pursuit and delivery teams, providing vision and guidance– Commercial, technical and operational escalation point for customer CEO, CTO, and CSOs.– Community lead for APAC Cloud group (Technical and Specialist Sales)

May 2017 - Mar 2020

Mentor

Current

Central Business District, Singapore, Sg

Mar 2019 - Present

Investor And Troublemaker

Current
Clubco Pte Ltd

ClubCo is a lifestyle co-working space in Singapore, combining high quality workspaces with F&B credits to allow you to make the best of both worlds. ClubCo has three spaces in the CBD and a variety of plans and packages to suit your working style and needs.

Feb 2017 - Present

Mentor

Sydney, Nsw, Au

muru-D is a Telstra backed accelerator with batches in Australia and Singapore. As a mentor, I provide guidance and coaching to young, innovative teams and help guide them towards appropriate business and technology choices.

Aug 2016 - Aug 2018

Head Of Media & Entertainment Solutions Architecture

Seattle, Wa, Us

Leader for Media and Entertainment architecture across APAC for Amazon Web Services. A hybrid role, providing technical thought leadership, evangelism, architecture and guidance both internally and externally. – Creating and driving both internal and external go to market strategies and service offerings– Mentoring and development of the SME community within APAC for Media and Entertainment and Content Delivery – Global lead for the Content Delivery community, with direct product group engagement/collaboration– Regular global public speaking at both first and third party events, while maintaining significant customer depth, from helping to build Amazon Web Services’ profile, to driving adoption and technical excellence – Multi-level engagement, from driving CxO strategic conversations to debugging syscalls– “Last line” of technical escalation for the ASEAN technical field teams

Dec 2014 - May 2017

Head Of Professional Services

Swiftserve

SwiftServe is a Singapore based, privately held technology company focusing on developing innovative products for telecommunication service providers. The Swift range of content caching, content distribution and subscriber management products allow our service provider customers to efficiently manage the business costs of their “content and app” network.I joined SwiftServe to build out the Professional Services competencies, building a new department and leading successful engagements - primarily focussing on inbound CDN migrations, large scale OTT workloads and platform re-architecture.I was also involved in the overall product management of the CDN product suite, with significant effort spent on platform reliability.

Oct 2013 - Dec 2014

Technology Platform Management

London, England, Gb

Drove mySociety's re-platforming from legacy colo to using a hybrid, Cloud enabled architecture. Major projects launched during this period include FixMyTransport.com, Mapumental.com, and the redevelopment of TheyWorkForYou.com and WhatDoTheyknow.com

May 2010 - Jul 2014

Senior Technical Architect

England, Uk, Us

Piksel, formerly ioko / KIT digital, is a Video on Demand technology and service provider. I joined the London office in 2008 to build out the Project Kangaroo (SeeSaw.com) platform, and moved from an engineering into an architecture role. I was involved in both multiple high profile customers, including the BBC (UK), Channel 4 (UK), Celcom (MY) and FOXTEL (AU) - and also took care of Product Management/Platform Ownership for a product line (Media Services Framework, a modular Online Video Platform).

Mar 2008 - Oct 2013

Solution Architect

London, London, Gb

I drove the re-architecture of the Channel 4 platform from an on-premise monolith, to migration into microservices Cloud architecture. Started with 'easy wins' on cross platform digital media sites, typically related to television programmes, as a way to build confidence for the CxO team in Cloud. This led to the creation of a technical framework, management application and an architecture process -- later allowing the mass migration of core media workloads into Cloud. This innovation was passed on into the business itself, which helped 4oD launch on multiple new platforms at a significant pace.OTT video:* 4oD on PS3* 4oD on Xbox 360 (Winner of the IBC Innovation Award for Content Delivery)* 4oD on iOS* 4oD on Flash Mobile devices

Oct 2010 - Sep 2012

Director

The Hackspace Foundation is a non-profit, community organisation dedicated to providing hacker spaces in the UK.

Aug 2010 - Aug 2011

Technical Lead

York, Gb

Mar 2008 - May 2011

Technical Lead

Seesaw (Through Ioko)

SeeSaw, formerly Project Kangaroo/VODCO LLP, was a Video on Demand platform originally foreseen as a joint venture between the BBC, Channel 4 and ITV. Later acquired by Arqiva, I was involved in the original platform build for Kangaroo, the sale process through to Arqiva, and the rearchitecture (a move from SPARC -> x86, with large amounts of re-platforming).

Jul 2009 - May 2010

Systems Administrator

London, Gb

Jul 2007 - Feb 2008
Team & coworkers

Colleagues at Microsoft

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2 education records

Alex Smith education

Master Of Science - Msc, Cybersecurity

Royal Holloway, University Of London

Education record

York College, York Uk
FAQ

Frequently asked questions about Alex Smith

Quick answers generated from the profile data available on this page.

What company does Alex Smith work for?

Alex Smith works for Microsoft.

What is Alex Smith's role at Microsoft?

Alex Smith is listed as Director, Customer Success at Microsoft.

What is Alex Smith's email address?

AeroLeads has found 2 work email signals at @microsoft.com for Alex Smith at Microsoft.

What is Alex Smith's phone number?

AeroLeads has found 3 phone signal(s) with area code 901 for Alex Smith at Microsoft.

Where is Alex Smith based?

Alex Smith is based in Singapore while working with Microsoft.

What companies has Alex Smith worked for?

Alex Smith has worked for Microsoft, Accelerating Asia, Clubco Pte Ltd, Muru-D, and Amazon Web Services.

Who are Alex Smith's colleagues at Microsoft?

Alex Smith's colleagues at Microsoft include Brady Fitz, Dylan Hand, Kevin Schofield, Angelyn Haprilla, and Jair Carlos Quispe Vizcarra.

How can I contact Alex Smith?

You can use AeroLeads to view verified contact signals for Alex Smith at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Alex Smith attend?

Alex Smith holds Master Of Science - Msc, Cybersecurity from Royal Holloway, University Of London.

What skills is Alex Smith known for?

Alex Smith is listed with skills including Gin, Git, Freebsd, Subversion, Linux, Nagios, Amazon Web Services, and Ruby.

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