Alex Smith's Location
Singapore, Singapore
Alex Smith's Contact Details
Alex Smith work email
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Alex Smith phone numbers
About Alex Smith
My speciality is to drop in to any situation and synthesise clarity and leadership, regardless of the discipline involved. Thriving in complex environments with a range of unusual challenges, I want to apply this where I can provide significant impact, innovation and continuous improvement for both myself and the wider organisation.
Alex Smith's Current Company Details
Microsoft
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Director, Customer Success
Singapore
- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
Alex Smith Work Experience Details
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Director, Customer SuccessMicrosoftSingapore
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Microsoft Dynamics Smb Lead Asia, Commercial Solution AreaMicrosoft Nov 2024 - PresentRedmond, Washington, UsThe Business Applications Global Sales team is a highly specialised organisation designed to support our field and area teams, partners, and customers globally. Our mission is to drive business value and growth with our partners and customers by driving business processes transformation and customer experiences with fully integrated, data first, artificial intelligence (AI) embedded and collaborative applications.As the Asia Timezone Sales Leader for SMB, I hold overall revenue, partner and customer success accountability, and business strategy execution for the Business Applications Solution portfolio. I work closely with the sales segment teams and area partner and field teams to enable partner-first customer-always execution. I also ensure the localisation of global / GTM, while ensuring the representation of the Asia SMB needs at the global stage.The SMB segment for Microsoft captures the breadth of hundreds of millions of individuals and businesses worldwide. Ranging from sole traders and SMEs, all the way to household brands - with a primary focus on enabling our channel partner ecosystem to empower every person and every organization on the planet to achieve more.The Business Applications Solutions Area consists of the Dynamics 365, Power Platform applications including our CoPilot offerings. Within the Small and Medium Business segment, Dynamics 365 Business Central is our hero product, offering an unparalleled opportunity to quickly modernise business.
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Azure Smb Leader, AsiaMicrosoft Jul 2023 - Nov 2024Redmond, Washington, UsLeading the Azure Small and Medium Business segment, across sales, GTM, and Azure Success through partner ecosystem. The SMB segment represents some of Microsoft's most innovative customers, across every industry and every organisation. As a through-channel scale segment, there is significant overlap and execution with T1 and T2 partners, programmes and engines, and self service solution excellence.
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Customer Success Leader (Azure)Microsoft Mar 2020 - Sep 2023Redmond, Washington, UsAs the Azure Customer Success Lead, I lead the Azure Customer Success function for Asia Pacific with a focus on Infrastructure, AppInnovation, Responsible AI, and Security. I have the pleasure of helping to model, coach, and care for a team of over 100 Cloud Solution Architects and Customer Engineers across a dozen countries, with a focus on bringing better-than-ever customer experience across all industries.I also act as a technical and operational backstop for our largest customer challenges - through the gamut of innovation ideation to engineering challenges.We have an amazing team of technologists in our organisation, and we're hiring! Check out our available roles in Customer Success: https://careers.microsoft.com/us/en/c/customer-success-jobs
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Senior Technical Sales Manager, South East Asia (Ph, Th, Vn)Microsoft Oct 2018 - Mar 2020Redmond, Washington, UsTSM / CSA Manager for Philippines, Thailand and Vietnam; Area Lead for Cloud Architecture
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Area Technical Solutions Lead, Cloud ArchitectureMicrosoft May 2017 - Mar 2020Redmond, Washington, UsBrought in to lead the technical direction within Microsoft Asia Pacific to change the way customers realise digital transformation, through a "ONE Microsoft" culture. Providing leadership and consolidation of engagement between Microsoft Consulting, Azure Platform Engineering, and the Commercial Sales Group.Pursuit Owner for APAC’s top deals, managing multi-stream delivery programme of consultants across 5 countries.– Primary interface from engaged field team to Azure Engineering groups– Leader for large pursuit and delivery teams, providing vision and guidance– Commercial, technical and operational escalation point for customer CEO, CTO, and CSOs.– Community lead for APAC Cloud group (Technical and Specialist Sales)
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MentorAccelerating Asia Mar 2019 - PresentCentral Business District, Singapore, Sg -
Investor And TroublemakerClubco Pte Ltd Feb 2017 - PresentClubCo is a lifestyle co-working space in Singapore, combining high quality workspaces with F&B credits to allow you to make the best of both worlds. ClubCo has three spaces in the CBD and a variety of plans and packages to suit your working style and needs.
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MentorMuru-D Aug 2016 - Aug 2018Sydney, Nsw, Aumuru-D is a Telstra backed accelerator with batches in Australia and Singapore. As a mentor, I provide guidance and coaching to young, innovative teams and help guide them towards appropriate business and technology choices. -
Head Of Media & Entertainment Solutions ArchitectureAmazon Web Services Dec 2014 - May 2017Seattle, Wa, UsLeader for Media and Entertainment architecture across APAC for Amazon Web Services. A hybrid role, providing technical thought leadership, evangelism, architecture and guidance both internally and externally. – Creating and driving both internal and external go to market strategies and service offerings– Mentoring and development of the SME community within APAC for Media and Entertainment and Content Delivery – Global lead for the Content Delivery community, with direct product group engagement/collaboration– Regular global public speaking at both first and third party events, while maintaining significant customer depth, from helping to build Amazon Web Services’ profile, to driving adoption and technical excellence – Multi-level engagement, from driving CxO strategic conversations to debugging syscalls– “Last line” of technical escalation for the ASEAN technical field teams -
Head Of Professional ServicesSwiftserve Oct 2013 - Dec 2014SwiftServe is a Singapore based, privately held technology company focusing on developing innovative products for telecommunication service providers. The Swift range of content caching, content distribution and subscriber management products allow our service provider customers to efficiently manage the business costs of their “content and app” network.I joined SwiftServe to build out the Professional Services competencies, building a new department and leading successful engagements - primarily focussing on inbound CDN migrations, large scale OTT workloads and platform re-architecture.I was also involved in the overall product management of the CDN product suite, with significant effort spent on platform reliability.
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Technology Platform ManagementMysociety May 2010 - Jul 2014London, England, GbDrove mySociety's re-platforming from legacy colo to using a hybrid, Cloud enabled architecture. Major projects launched during this period include FixMyTransport.com, Mapumental.com, and the redevelopment of TheyWorkForYou.com and WhatDoTheyknow.com -
Senior Technical ArchitectPiksel Inc. (Was Ioko, Kit Digital) Mar 2008 - Oct 2013England, Uk, UsPiksel, formerly ioko / KIT digital, is a Video on Demand technology and service provider. I joined the London office in 2008 to build out the Project Kangaroo (SeeSaw.com) platform, and moved from an engineering into an architecture role. I was involved in both multiple high profile customers, including the BBC (UK), Channel 4 (UK), Celcom (MY) and FOXTEL (AU) - and also took care of Product Management/Platform Ownership for a product line (Media Services Framework, a modular Online Video Platform). -
Solution ArchitectChannel 4 Oct 2010 - Sep 2012London, London, GbI drove the re-architecture of the Channel 4 platform from an on-premise monolith, to migration into microservices Cloud architecture. Started with 'easy wins' on cross platform digital media sites, typically related to television programmes, as a way to build confidence for the CxO team in Cloud. This led to the creation of a technical framework, management application and an architecture process -- later allowing the mass migration of core media workloads into Cloud. This innovation was passed on into the business itself, which helped 4oD launch on multiple new platforms at a significant pace.OTT video:* 4oD on PS3* 4oD on Xbox 360 (Winner of the IBC Innovation Award for Content Delivery)* 4oD on iOS* 4oD on Flash Mobile devices -
DirectorHackspace Foundation Aug 2010 - Aug 2011The Hackspace Foundation is a non-profit, community organisation dedicated to providing hacker spaces in the UK. -
Technical LeadIoko Mar 2008 - May 2011York, Gb -
Technical LeadSeesaw (Through Ioko) Jul 2009 - May 2010SeeSaw, formerly Project Kangaroo/VODCO LLP, was a Video on Demand platform originally foreseen as a joint venture between the BBC, Channel 4 and ITV. Later acquired by Arqiva, I was involved in the original platform build for Kangaroo, the sale process through to Arqiva, and the rearchitecture (a move from SPARC -> x86, with large amounts of re-platforming).
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Systems AdministratorVenda Jul 2007 - Feb 2008London, Gb -
Development EngineerAql Telecommunications Jun 2006 - Jan 2007Leeds, West Yorkshire, Gb -
Systems AdministratorImagination Technologies May 2005 - Sep 2005Kings Langley, Hertfordshire, Gb
Alex Smith Skills
Gin
Git
Freebsd
Subversion
Linux
Nagios
Amazon Web Services
Ruby
At Multitasking
Mongodb
Open Source
Dns
Perl
Tomcat
Linux System Administration
Debian
Nginx
Lamp
Web Development
Agile Methodologies
System Administration
Scrum
Tcp/ip
Red Hat Linux
Virtualization
Apache
Centos
Java
Postgresql
Puppet
Php
Ruby On Rails
Streaming Media
Solaris
Load Balancing
Ubuntu
Python
Sql
High Availability
Vmware Esx
Unix
Mobile Devices
Redhat
Servers
Cloud Computing
Vmware
Django
Mysql
Shell Scripting
Bash
Alex Smith Education Details
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Royal Holloway, University Of LondonCybersecurity -
York College, York Uk
Frequently Asked Questions about Alex Smith
What company does Alex Smith work for?
Alex Smith works for Microsoft
What is Alex Smith's role at the current company?
Alex Smith's current role is Director, Customer Success.
What is Alex Smith's email address?
Alex Smith's email address is al****@****ith.org
What is Alex Smith's direct phone number?
Alex Smith's direct phone number is +190157*****
What schools did Alex Smith attend?
Alex Smith attended Royal Holloway, University Of London, York College, York Uk.
What skills is Alex Smith known for?
Alex Smith has skills like Gin, Git, Freebsd, Subversion, Linux, Nagios, Amazon Web Services, Ruby, At Multitasking, Mongodb, Open Source, Dns.
Who are Alex Smith's colleagues?
Alex Smith's colleagues are Alexandru Ursaru, Mouna Beji, Timothy H Chung, Yuxuan W., Human Resources Professional, Igor Balashov, Ahmad Fatih.
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