⦁Provided exceptional customer service to diverse clientele managing 5-10 tables at once⦁Sold $350K+ worth of food and drink using point-of-sale systems⦁Demonstrated strong problem-solving, time management, and multitasking skills in a fast-paced environment⦁Successfully trained 5+ employees and assisted team members, recognized as top-performing server among staff with longer tenure⦁Developed excellent communication and interpersonal skills handling unique complaints and requests to ensure customer satisfaction

- Served as a creative problem solver, graphic designer, copywriter, photographer, video editor, content creator- Created the company brand style guide, advertisements, internal and external content - Optimized and redesigned company website - Operated the LinkedIn and Indeed accounts- Recruited technicians by posting on Indeed, screening and interviewing candidates, reported directly to executives

- Processing and Data Entry- Verified technicians GPS and timesheets - Made corrections to techs' expenses, travel, overtime, etc. - Managed paperwork

- Assisted with Reports- Created purchase orders - Prepared checks to be sent out each week

- Created brand entirely from scratch- Led and managed a team of 50+ creators and competitive players- Grew social media following from 0 to 110,000 on TikTok, 5,000 on YouTube, 7,000 on Twitter, 5,000 on Instagram, 2,500 on Twitch, and 2,000 on Discord- Edited, produced, and managed content for all social platforms- Achieved top 15 ranked gaming organization status within 6 months through effective recruiting and evaluation with minimal comparative capital- Partnered with Kraken Keyboards, resulting in over $8,000 in sales-Designed, launched, and managed a successful Shopify ecommerce store, selling over $3,000 of branded merchandise

- Managed 100+ callers and 8 other supervisors - Regularly monitored calling floor to verify donations, answer questions, and control the overall efficiency of callers- Consistently coached callers on how to improve their performance- Conducted interview and training procedures - Learned and developed skills in management, leadership, communication, and teamwork

- Contacting CMU alumni and parents of current students in attempt to raise money for the university- Rapport building and overall communication skills developed greatly- First exposure to sales, quickly promoted to a lead caller position- Individually raised over $15,000 total dollars from 282 different donors