Alex Kon Email and Phone Number
Alex Kon work email
- Valid
Alex Kon personal email
Analytical Customer Service/Technical Support Representative adept at breaking down customer issues, conducting tests and developing effective resolutions. Strong relationship-building, problem-solving and conflict resolution skills. Interested in cyber security and penetration testing.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 13421
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Senior Technical Support EngineerServicenow Feb 2022 - Present -
Technical Support EngineerServicenow Dec 2020 - Dec 2023Orlando, Florida, United States -
Resource Management RepresentativeServicenow Jan 2020 - Dec 2020Orlando, Florida Area• Handled daily heavy flow of cases and cooperated with the management team to determine the best suited engineer for the task.• Optimized routing and assignment of new incoming cases to ensure SLA agreements are met.• Managed user schedules and maintained accurate schedules and exceptions on Company Workforce Management portal.• Maintain and manage a positive work environment by interacting in a professional and polite manner with engineers, team leads, and managers.• Makes suggestions and recommendations to Supervisors and Managers in an effort to continually improve customer service operations. -
Technical Support SpecialistSpectrum Jul 2019 - Dec 2019Orlando, Florida Area- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.- Maintained accurate and current customer account data with manual forms processing and digital information updates.- Resolved 30+ incoming calls from residential customers on Network Knowledge and hardware issues. -
Customer Service Technical SupportIt Works Feb 2017 - Jan 2018Orlando, Florida Area- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.- Described hardware and software solutions to customers to assist in problem solution.- Removed and replaced over 50+ malfunctioning components to correct hardware problems.- Patched software and installed new versions to eliminate security problems and protect data.
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Information Technology Support SpecialistHunan Express May 2016 - Dec 2016Orlando, Florida Area- Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Enthusiastically participated in Technology job-related training to enhance skills and extend expertise in Networking technology.
Alex Kon Education Details
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Information Technology
Frequently Asked Questions about Alex Kon
What company does Alex Kon work for?
Alex Kon works for Servicenow
What is Alex Kon's role at the current company?
Alex Kon's current role is Beginner CTF Player on TryHackMe |.
What is Alex Kon's email address?
Alex Kon's email address is al****@****now.com
What schools did Alex Kon attend?
Alex Kon attended University Of Central Florida.
Who are Alex Kon's colleagues?
Alex Kon's colleagues are Fernanda Spreafico, Johnathan Law, Joe Shin, Bhupinder Kaur, Cindy T., Niklas Letén Bennetsen, Amit Kumar.
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