Alex Lanasa Email & Phone Number

• Serve as the customer’s relationship manager and POC throughout the account's purchase and onboarding phase.
• Manage multiple onboarding engagements simultaneously, handling large books of onboarding business (approximately 60-100 customers).
• Work autonomously under the guidance of an Onboarding Manager to achieve monthly activation goals.
• Prioritize tasks based on customer needs/requirements, ensuring timely and high-quality customer interactions.
• Leverage strong product knowledge and project management skills during the Go-Live phase to partner with restaurant owners.
• Develop onboarding plans that ensure a high-quality implementation experience within specified timelines and budgets.

Glenwood, Maryland, United States

• Server (Walker’s Tap & Table)
• Drives customer satisfaction by remaining accessible and friendly.
• Leverages interpersonal and team building skills with an aptitude for establishing a strong rapport with a diverse range of customers, managers, and colleagues.
• Proactively resolves conflicts in a swift manner so customers have a positive dining experience.
• Anticipates, identifies, and fulfills guest needs by clarifying special orders.Operations Manager
• Launched and oversaw 12 fast-casual restaurant openings in a small, startup team environment.

Stewartstown, PA

• Established business processes through standard operating procedures, products, and services.
• Recruited, hired, mentored, and developed a team of 6 employees.
• Oversaw daily operations for the business to ensure the highest level of animal care, grooming, and customer service is delivered.
• Processed payroll, managed inventory and supply orders, reconciled cash/invoices, and organized deposits.
• Organized and planned meetings between animal rescue volunteers and potential adopters to discuss important needs for the business and streamline communication between external vendors and internal staff.

Baltimore, Maryland

• Selected as the Lead Fellow for Department of Juvenile Service's Green Cadets program.
• Administered and managed job-readiness workshops to youth through both individual and group settings.
• Mentored and coached a group of 30 youth and 6 interns at Flying Fruit, the program's social enterprise.
• Provided case management to 30+ at-risk youth in school, employment, and at-home settings.
• Fostered positive, ongoing relationships with local employers to offer a pathway to community employment.

• Conducted farm inspections of easements.
• Documented conditions of easements via photographs and notes.
• Interpreted topographical maps to examine presence of water control structures.
• Interviewed landowners to acquire easement information.
• Composed inspection reports for Landowners and Board members.

Bachelor Of Arts (B.A.), Environmental Studies

Associate Of Arts (A.A.), Liberal Arts Studies