Alex Lanasa Email & Phone Number

• Serve as the customer’s relationship manager and POC throughout the account's purchase and onboarding phase.• Manage multiple onboarding engagements simultaneously, handling large books of onboarding business (approximately 60-100 customers).• Work autonomously under the guidance of an Onboarding Manager to achieve monthly activation goals.• Prioritize tasks based on customer needs/requirements, ensuring timely and high-quality customer interactions.• Leverage strong product knowledge and project management skills during the Go-Live phase to partner with restaurant owners.• Develop onboarding plans that ensure a high-quality implementation experience within specified timelines and budgets.• Create best practices for managing daily restaurant operations, focusing on labor and food costs, table turn time, and guest relationships.• Consult with clients to determine configuration needs before go-live, communicating any unique requirements to project resources.• Perform onboarding configurations remotely, documenting the go-live process and observing best practices.• Document any deviations from best practices identified during the design phase of the project.• Utilize product configurations tailored to the business and workflow, emphasizing operational efficiencies for a positive guest and staff experience.

Glenwood, Maryland, United States

Server (Walker’s Tap & Table)• Drives customer satisfaction by remaining accessible and friendly.• Leverages interpersonal and team building skills with an aptitude for establishing a strong rapport with a diverse range of customers, managers, and colleagues. • Proactively resolves conflicts in a swift manner so customers have a positive dining experience.• Anticipates, identifies, and fulfills guest needs by clarifying special orders.Operations Manager• Launched and oversaw 12 fast-casual restaurant openings in a small, startup team environment. • Facilitated new store openings and on-the-job training sessions for restaurant staff and managers.• Established and enforced Standard Operating Procedures (SOPs) through training manuals/handbooks.• Collected stakeholder and employee feedback to create easy-to-understand training resources/materials.• Streamlined operations processes across 13 restaurants and corporate offices by delivering ongoing restaurant manager/site support.• Implemented full-cycle recruitment procedures for hourly and salaried employees. • Partnered with management to coordinate on-boarding and off-boarding of staff.• Facilitated onboarding for more than 250 employees via Paycom internal software. • Ensured all paperwork is processed accurately, timely, and within state regulatory requirements.• Programed and maintained Aloha point of sale, Aloha online ordering, and 3rd party delivery platforms. • Established and procures strong relationships with vendors and company stakeholders.• Analyzed monthly Cost of Goods Sold for each location and presented results to ownership.

Stewartstown, Pa

• Established business processes through standard operating procedures, products, and services.• Recruited, hired, mentored, and developed a team of 6 employees.• Oversaw daily operations for the business to ensure the highest level of animal care, grooming, and customer service is delivered.• Processed payroll, managed inventory and supply orders, reconciled cash/invoices, and organized deposits.• Organized and planned meetings between animal rescue volunteers and potential adopters to discuss important needs for the business and streamline communication between external vendors and internal staff.

Baltimore, Maryland

• Selected as the Lead Fellow for Department of Juvenile Service's Green Cadets program.• Administered and managed job-readiness workshops to youth through both individual and group settings.• Mentored and coached a group of 30 youth and 6 interns at Flying Fruit, the program's social enterprise.• Provided case management to 30+ at-risk youth in school, employment, and at-home settings.• Fostered positive, ongoing relationships with local employers to offer a pathway to community employment.

• Conducted farm inspections of easements.• Documented conditions of easements via photographs and notes.• Interpreted topographical maps to examine presence of water control structures.• Interviewed landowners to acquire easement information.• Composed inspection reports for Landowners and Board members.

Bachelor Of Arts (B.A.), Environmental Studies

Associate Of Arts (A.A.), Liberal Arts Studies