Alex Leary Email & Phone Number

Bellevue, Wa, Us

Bothell, Washington, United States

Bellevue, Wa

I lead the team behind the cross-platform desktop/mobile game product: The Pokémon TCG Online. We worked to keep our community of fans engaged and their issues addressed. This included managing ongoing product development, community management and all live game operations.The Pokémon TCG Online game matched day and date with the physical Pokémon Trading Card Game. Our team released a steady roll of content and game updates, including quarterly card expansions and also supported hundreds of retail incremental products.

Austin, Tx

Franchise Lead for four cross-platform desktop/mobile massively multiplayer online game products: Arcane Legends, Dark Legends, Pocket Legends and Star Legends. Together with my team, we built and launched multiple expansions, major systems and events. Content expansions included multiple zones with unique environments, numerous NPCs, boss monsters, unique loot and player advancement all tied together with deep story-telling that pulled players further into these worlds. We made active users, engagement, revenue and other key performance indicators go up.

Austin, Tx

Supported Spacetime’s mission, vision, and values through communication and marketing strategies that built positive public relationships, drove acquisition and increased retention with a global customer community.

I worked on 2 projects concurrently as an Independent Contract for ModSquad:1) Community Manager and Website Admin: Created and maintained the community website, message forums, social networking and email marketing for Spacetime Games’ mobile massively multiplayer online game product: Pocket Legends. 2) User Engagement Project Manager: Managed a team of 20 multi-lingual chat moderators for Kabam’s Facebook game, Kingdoms of Camelot.

San Rafael, California

I expanded my responsibilities in the MCS game studio to tackle:* Community Engagement* Customer Service and CRM software system implementation support. * Sound Design implementation.* Project Management as needed.When the team spun up a new endeavor, titled "Project Mind Twist" I was the production lead managing 14 people working on this title.

San Rafael, California

Managed online community relations for the alpha and beta of the massively multiplayer online racing game product: Vector City Racers.

Mountain View, California

Public ambassador to the player community of the City of Heroes and City of Villains massively multiplayer online game franchise. Duties covered a wide range of responsibilities, such as:* Managed customer expectations and communication via forums, social networking and web.* Coordinated activities between PR, Marketing, Customer Support and the Development Team to promote the game, address live game issues and achieve team goals.* Community contests and promotions, including 2007 & 2008 Hero Con conventions.* Editor-in-chief for the web publication: City of Heroes Fanzine* Community management of closed beta and release of six major product expansions: Issue 8 to Issue 13.

San Diego, California

When priorities in the studio shifted, I moved to take over the product management for EverQuest Online Adventures. Later in 2004 I also took on product management for PlanetSide. I was the public ambassador to both product's online game community of fans and subscribers. Additionally, I designed new units, vehicles, weapons and play improvements for the major game update to PlanetSide, titled Aftershock. Concurrently supported the localization effort of PlanetSide for China, which launched in the spring of 2005.PlanetSide under my watch was, at the time, the first Sony Online Entertainment game to grow subscriber numbers without a retail box product release.

San Diego, California

Core production team member for the beta and launch of the PlayStation2 massively multiplayer online game product: EverQuest Online Adventures and the subsequent beta and launch of the major expansion to that game, EQOA: Frontiers. I built the game's community through key advocate outreach and our official message forums. I was also the administrator and chief moderator to those forums. Additionally, I supported Marketing, PR and the Web teams with stories from our community, images, video capture and details and insight on continuing live updates. I assisted with production team duties, such as submitting PlayStation technical requirements checklists, mass mail of multiple beta phase discs and internal development team support.

San Diego, California

Supervised a team of up to 10 Game Masters. This included Customer Service Team Lead for the premium EverQuest Legends service. Activities included: resolving customer conflict escalations, crisis management such as customer suicide threats or operational issues (server crashes, etc.), representing SOE at live events and mentoring Game Masters. I was recognized for excellence through the GM of the Month award.

San Diego, California

I started on the ground floor in the Games as a Service industry providing excellent customer service for the product that defined the 3D Massively Multiplayer Online genre: EverQuest.

Palo Alto, California

Supported the world-wide Euphonix sales team as an internal company resource for all sales activities and live events. Reported directly to the Vice President of Sales.

Associate Of Arts

Audio Engineering